Team Administrator

About the Role

As a member of our South East Social Care Business Support Team, you will play an integral role in supporting the Social Care teams by providing a proactive, resilient, and flexible service. You will seamlessly deliver all administrative tasks required daily with an exceptional level of detail, focus and efficiency, being able to adapt easily to the changing needs of the service, working successfully both as part of a team and individually. As a motivated, enthusiastic, and ambitious individual with a strong administration background, you will be joining a team that places a premium on exceptional service delivery and ongoing development.

Key Tasks

• Arranging, attending, and minuting multi agency meetings with professionals and families – Producing high quality minutes digitally to an agreed standard, delivered to statutory deadlines.
• Accurately recording and uploading information received onto a central database.
• Updating and maintaining databases and spreadsheets with performance and task data.
• Preparing and submitting documentation on behalf of the social care teams, gaining additional information when needed within tight deadlines.
• Managing email duty boxes, prioritising urgent alerts and requests.
• Administrative tasks such as post, photocopying, formatting documents, shredding, basic IT support completed to the required standard.
• Answering calls from members of the public and professionals, managing challenging callers in an empathetic and assertive manner, and directing them efficiently to the social care teams.
• Handling sensitive and confidential documentation, including information relating to children, and ensuring it is managed with the highest levels of care and discretion.

Working Pattern

Wellbeing and ensuring a work-life balance is very important to us and a key component of this is our hybrid way of working. You won't be required to be in the office 5 days a week, however there is a requirement to work in the office on a rota basis at least two days a week. Core working hours are 08:50-17:00 to ensure full cover is provided to operational teams and front-line call lines. If successful, you will have an in-depth training programme which will be fully office based for your first 6 weeks in the role.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Comprehensive Minute taking – Including the ability to note-take extensive multi agency meetings using a laptop.
• Exceptional organisation and prioritisation.
• Outstanding customer service and communication skills both verbal and written.
• Proactiveness, flexibility and adaptability.
• Ability to work resiliently in time sensitive and pressurised environments.
• Excellent IT skills, with specific focus on Microsoft 365 applications including Excel, Word and SharePoint.

Application Questions

To apply, we request that you submit a CV and you will be asked the following 4 questions:

• Please tell us about the specific skills that are relevant to this position.
• Please detail your previous administration experience.
• Comprehensive minute taking skills are an essential requirement of this role. Please give evidence, with examples, of your laptop minute taking experience within a meeting setting.
• Please describe and give examples of how you deliver excellent customer service.

Pay

The starting salary for this role is £28,546 per annum, working 36 hours per week.

Benefits

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Georgina Waterfield by email Georgina.Waterfield@surreycc.gov.uk or Claire Stoker by email at Claire.Stoker@surreycc.gov.uk.

This response is AI-generated, for reference only.