Teacher Assistant (ERI)

Job Title: Patient Services Associate About the Role: The Patient Services Associate (PSA) is a key member of the healthcare team, responsible for providing exceptional customer service to patients and their families. The PSA serves as the first point of contact for patients, ensuring a positive experience from check-in to check-out. Responsibilities: • Greet patients and visitors in a warm, professional manner • Register patients, verify insurance information, and collect co-pays • Schedule appointments, answer phones, and respond to patient inquiries • Maintain patient confidentiality and adhere to HIPAA regulations • Assist with patient flow and communicate delays to patients • Prepare and maintain patient records and charts • Coordinate with clinical staff to ensure smooth patient transitions • Perform other duties as assigned to support the healthcare team Requirements: • High school diploma or equivalent (GED) • 1+ years of customer service experience, preferably in a healthcare setting • Strong communication and interpersonal skills • Ability to multitask and work in a fast-paced environment • Basic computer skills and familiarity with electronic health records (EHR) • Knowledge of medical terminology is a plus • Bilingual (English/Spanish) is a plus Location: Newark, NJ Department: Patient Services Schedule: Full-time, 40 hours per week. This position requires availability to work evenings and weekends as needed. Specific schedule will be determined based on operational needs. Job ID: 1234567 Requisition Number: 890123 Posting Date: 05/15/2025

Location: Newark, NJ

About the Role

The Patient Services Associate (PSA) is a key member of the healthcare team responsible for providing exceptional customer service to patients and their families. The PSA serves as the first point of contact for patients, ensuring a positive experience from check-in to check-out.

Responsibilities

• Greet patients and visitors in a warm, professional manner
• Register patients, verify insurance information, and collect co-pays
• Schedule appointments, answer phones, and respond to patient inquiries
• Maintain patient confidentiality and adhere to HIPAA regulations
• Assist with patient flow and communicate delays to patients
• Prepare and maintain patient records and charts
• Coordinate with clinical staff to ensure smooth patient transitions
• Perform other duties as assigned to support the healthcare team

Requirements

• High school diploma or equivalent (GED)
• 1+ years of customer service experience, preferably in a healthcare setting
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with electronic health records (EHR)
• Knowledge of medical terminology is a plus
• Bilingual (English/Spanish) is a plus

Pay

Negotiated annual salary range for this position is $31,322 to $52,125. Salaries for internal applicants will be based on union negotiated calculations.

Schedule

Full-time, 40 hours per week. This position requires availability to work evenings and weekends as needed. Specific schedule will be determined based on operational needs.

Benefits

This position may be eligible for a comprehensive benefits package, including health and dental insurance, a retirement plan, and benefits for work-life balance.