TDI - DWC - Compliance amp; Investigations - Program

Agency Information: The Texas Department of Insurance, Division of Workers Compensation (DWC) administers and operates the Texas workers compensation system. DWC regulates the workers compensation system, settles disputes, provides customer service, promotes workplace safety, and ensures compliance with state laws. DWC has 20 offices across the state of Texas, with headquarters located in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits

• Flexible work schedules
• Work-life balance
• 96 hours of accrued vacation a year
• 96 hours of accrued sick leave a year
• 20+ holidays every year
• Career advancement opportunities
• Free parking
• 401(k) and 457 Programs
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS)
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)
• Optional benefits like dental, vision, life insurance, and many more
• Qualified employer for the Federal Public Service Loan Forgiveness Program

About the role

This position performs highly complex (senior-level) consultative services and technical assistance work for the DWC Fraud section. Work involves planning, developing, and implementing major agency programs and providing consultative services and technical assistance to program staff, government agencies, community organizations, or the general public. May provide guidance to others. Works under limited supervision with moderate latitude for the use of initiative and independent judgment.

Responsibilities

• Serves as the technology lead, supporting investigative efforts, developing training and technology initiatives to enhance efficiency and productivity
• Monitors compliance by conducting comprehensive reviews of program activities to assess effectiveness, efficiency, and alignment with organizational goals
• Assists and collaborates with staff on developing program policies, procedures, and manuals in accordance with program objectives
• Reviews program area functions and operations, identifies areas needing change, and develops plans to improve programs or to address areas of concern
• Conducts training and provides guidance to staff in the development and integration of new or revised methods and procedures
• Compiles, organizes, and prepares materials in response to requests for program information and reports
• Performs other duties as assigned

Requirements

• Graduation from an accredited four-year college or university with a degree in business administration or related field
• Four years of experience in office administration
• Experience including coordination, development, organization, and implementation of business processes
• Regular work attendance
• Travel may be required for up to 5% of the time. If travel is 10% or more, you must maintain a state of Texas Driver’s License

Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Skills

This position requires demonstrated knowledge of:

• State laws, rules, procedures, and regulations relevant to job requirements, such as the Texas Administrative Procedures Act, Public Information Act, or the Open Meetings Act
• Office administration and program management processes and techniques
• Plain language style of writing

This position requires demonstrated skill in:

• Problem solving and critical thinking
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint
• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job
• Researching, correlating, and analyzing facts
• Decision making, problem solving, and planning

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds
• Maintain the confidentiality of sensitive information
• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments
• Manage and coordinate multiple tasks and priorities to meet necessary deadlines
• Work both independently and as a team player
• Apply critical thinking to develop, evaluate, and interpret policies and procedures
• Develop goals and objectives
• Prepare reports

Military/Veteran Information

Military Employment Preference: Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 86MO, OS, 641X.