TDI - Consumer Protection - Manager III

About the role

Agency Information: Do you have a passion for public state service and enjoy making a difference? The Texas Department of Insurance (TDI) is hiring! We regulate the insurance industry, administer the Texas workers' compensation system, perform the duties of the State Fire Marshal's Office, and educate and protect consumers. Apply now if you're looking for a rewarding career in public service. The Texas Department of Insurance is in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Responsibilities

• Manages day-to-day activities within the Independent Dispute Resolution program area of the Consumer Protection Division and the Complaint Intake team.
• Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; prepares management and productivity reports; and manages evaluation activities.
• Provides input in the development of new policies and procedures, and monitors compliance with existing policies and procedures.
• Identifies opportunities for change and makes recommendations to improve operations.
• Plans, assigns, and supervises the work of others; performs and oversees administrative functions, such as hiring and evaluating employees.
• Collaborates with management to ensure goals and objectives are consistent with the agency's strategic plan; reports regularly to the manager regarding activities, accomplishments, performance, strategies, and issues.
• Represents the agency at business meetings, conferences, and seminars or on boards, panels, and committees.
• Provides technical expertise and guidance to internal and external users; makes presentations to stakeholders and users regarding Independent Dispute Resolution.
• Collaborates with management to ensure business continuity goals are met, including those for succession management.
• Performs other duties as assigned.

Requirements

• Graduation from an accredited four-year college or university with major course work in a business, insurance, or a field related to the assignment.
• Three years of experience in the administration of business or government with two of those years in work experience related to the position to be held.
• Specific areas that would qualify as experience in the administration of business or government include experience demonstrating leadership, managing people and resources, managing projects, planning, coordinating functions, or directing the work of others.
• Previous work experience with property and casualty insurance.
• Travel may be required for up to 5% of the time. If travel is 10% or more, you must maintain a state of Texas Driver's License.

Knowledge/Skills/Abilities

• Demonstrated knowledge of state laws, rules, procedures, and regulations relevant to job requirements.
• Principles and practices of public administration, management, and organizational behavior.
• Management control and internal reporting techniques.
• Demonstrated skill in developing goals and objectives.
• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
• Demonstrated ability to develop employees through training, mentoring, and goal setting.
• Exercise administrative and technical supervision of employees for the accomplishment of group and agency goals.
• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
• Maintain the confidentiality of sensitive information.
• Analyze and solve work-related problems and work independently on a variety of administrative work.

Benefits

• Flexible work schedules.
• Work-life balance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the