TDCJ - Administrative Assistant III - Mail Room

This position serves as an assistant to the Mailroom Supervisor and provides day-to-day leadership and guidance to mailroom staff. Performs complex administrative support work for the Inmate Mail System. This position has routine direct contact with inmates and supports the safe and secure processing of inmate correspondence, helping prevent dangerous contraband and other prohibited items from entering correctional facilities while maintaining an open and reliable avenue of communications between inmates and their families, friends, and loved ones.

Job Duties

Serves as assistant to the Mailroom Supervisor; provides day-to-day leadership and guidance to mailroom staff; performs complex administrative support for the Inmate Mail System; maintains routine direct contact with inmates; supports safe and secure processing of inmate correspondence to prevent contraband and prohibited items from entering correctional facilities while preserving reliable communication channels for inmates and their families.

Requirements

• High school diploma or GED and 2 years' experience in customer service, clerical or administrative support, technical program support, mailroom operations, or correctional unit operations
• Strong organizational skills and ability to manage multiple priorities while meeting deadlines
• Comfortable working in a fast-paced environment and adapting to changing priorities
• Ability to exercise sound judgment and maintain professionalism when handling sensitive or challenging situations
• Comfortable providing guidance and support to coworkers and serving in a lead capacity

Preferred Qualifications

• Experience working in a mail-related field
• Ability to exercise sound judgment when handling sensitive or complex situations
• Clear communication while remaining professional, respectful, and composed, even during difficult interactions
• Initiative to identify problems and help find practical solutions
• Strong commitment to accuracy, accountability, customer service, and maintaining professional boundaries

Additional Information

• Travel: None — position may make day trips, but no overnight trips
• Work Site Visits: No
• Study Material: No
• Pre-Service Training Academy Required: No
• Hazardous Duty/Longevity Position: Hazardous Duty
• Outside applicants will be required to submit to pre-employment drug testing as a condition of employment

Contact Information

• Hiring Manager: Tammy Shelby — 936-437-6908 — tammy.shelby@tdcj.texas.gov
• Human Resources: Zilleah Ross — 936-437-3150 — hr.selectionsteam2@tdcj.texas.gov

Military Preference

To receive military preference, applicants must provide proof by attaching the necessary documentation to the job application. Military Occupation Specialty Codes and additional MOS crosswalk information are available at the State Auditor's Office (Job Descriptions and Military Crosswalk Guide). The Texas Veterans Commission provides employment resources at texasskillstowork.com, onetonline.org, and careeronestop.org for translating military experience into civilian job terms.

Eligibility

An applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.