TD GARDEN -EVENT SPEC. OPS OFFICER ($24.25/HOUR/ PT EVENT BASED)

Securitas Security Services USA Inc. is partnered with TD Garden, home of the Boston Celtics and Boston Bruins.

About the role

Provide effective crowd management and exterior/perimeter security in a dynamic, crowded, emotionally charged environment during TD Garden events. Perform other duties of a more responsible and demanding level involving leadership and professional interaction with the general public and law enforcement/emergency response agencies.

Pay

Starting pay: $24.25 per hour.

Schedule

• Shift times vary depending on event (3 hours prior to event until end of event).
• Part-time during summer.
• Hours increase once Bruins/Celtics seasons resume.
• Day shift, night shift, and weekend availability required.

Requirements

• At least 18 years of age.
• 2+ years of security experience.
• High school diploma.
• Weekend availability.
• Indoor/outdoor job; tolerance of weather, particularly cold temperatures.
• Experience working in extreme environments.
• Able to walk, stand, and lift for hours at a time.
• Maintain calm and composure while dealing with people professionally.

Responsibilities

Crowd Management

• Set up and break down crowd management lanes with barricades and tenser barriers to segregate ticketed guests from North Station guests/commuter rail passengers and direct ticketed guest flow to prohibited item screening lanes.
• Monitor and control crowd flow of ticketed guests to minimize wait times.
• Communicate effectively with event security management and supervision in crowd control efforts.
• Communicate effectively with ticketed guests to provide guidance and direction of managed crowd flow.
• Direct and support the efforts of event security officers at crowd management posts.

High Visibility Security Presence

• Maintain professional uniform and appearance standards at all times while on-duty.
• Provide assistance or information in a courteous and professional guest-service manner at all times.
• Enhance crime-prevention and policy-violation deterrence by being visible on the North Station Platform and various exterior locations, actively observing people and their behaviors.
• Perform random foot patrols of North Station Platform and various exterior locations.

Perimeter Access Control Security

• Secure stairwell ticketed guest entrances when not in use.
• Observe for behaviors indicating access breach attempts and intervene professionally and courteously.
• Respond to reported access breach attempt incidents.
• Report any vulnerabilities to perimeter security.

Policy Enforcement and Eviction Process Support

• Observe and respond to violations of building guest code of conduct policies on North Station Platform and various exterior locations.
• Evict people violating building guest code of conduct in a safe and professional manner.
• Aid event security supervision and management with ticketed guest eviction incidents from the arena.

Emergency and Incident Response

• Respond to emergencies and incidents on North Station Platform and various exterior locations, including but not limited to:
  • Medical emergencies
  • Fire and fire alarms
  • Evacuation and crowd surge
  • Arguments and physical confrontation de-escalation
  • Ticket scalping
  • Merchandise vending
  • Suspicious activity and suspicious items
  • Bomb threats
  • Active shooter and active killer situations
• Complete post-incident written reporting.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work (may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements).
• Some populations may access earned wages on a daily basis, prior to payday (restrictions and fees may apply; certain waiting periods may also apply).

Benefits may differ for union members.