Tax Support Associate

About the role

As a Tax Support Associate at Check, you will own end-to-end tax workflows, communicate directly with partners about tax notices and accounts, and resolve issues with tax agencies.

Responsibilities

• Own tax notice issues end-to-end across federal, state, and local agencies
• Translate complex agency interactions into clear, honest updates for partners
• Directly communicate with agencies through various means (agency portal, email, phone)
• Identify patterns across notices that may indicate systemic issues and escalate them appropriately

Requirements

• 2-4 years of experience in payroll tax, tax operations, compliance, or notice resolution
• Meaningful exposure to both agency communication and operational/filing work
• Genuine comfort on the phone with tax agencies and in writing to partners
• Ability to organize and manage a portfolio of open issues across multiple agencies
• Curiosity for edge cases and unfamiliar notice types

Qualifications

• Experience with federal (IRS/SSA), state, and local agencies
• Comfort navigating unfamiliar agencies when they arise
• Organized and methodical approach to managing multiple issues simultaneously
• Strong problem-solving skills and ability to escalate issues thoughtfully
• Ability to maintain quality, effective communication, and productivity remotely or in-office

Skills

• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of federal, state, and local tax systems

Benefits

• Distributed team across the US with options for remote, hybrid, or in-office roles
• Affordable meal plans and regular social events
• Annual company retreat and opportunities for team offsites, events, and hackathons
• Equal opportunity employer committed to diversity and inclusion

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

The role is available as a remote, hybrid, or in-office position, depending on the candidate's preference and availability.