Tax Resolution Analyst

About the role

Do you enjoy problem solving, negotiating, and advocating for taxpayers before taxing agencies? Our tax resolution team works to prevent, manage, and resolve tax and penalty issues. You will play a critical role that advocates for Dayforce and our clients to maintain almost near-perfect compliance records across 8,000+ tax jurisdictions.

Responsibilities

• Research complex tax issues to develop effective tax resolution strategies.
• Demonstrate a broad knowledge of tax jurisdictions and skill sets (federal, state, and local taxing authorities), showing flexibility in assignment and dependability in execution.
• Perform tax account reconciliations, often reviewing agency transcripts and investigating account issues.
• Investigate root cause issues and guide prevention and risk mitigation.
• Draft and/or review penalty abatement letters, putting together compelling defenses, substantiated by taxing authorities (often due to reasonable cause).
• Communicate with internal teammates and external customers to obtain information or required approvals for tax jurisdiction issues.
• Participate in customer conference calls as needed.
• Negotiate with agencies and customers to ensure all involved are satisfied with the solution.
• Maintain compliance and minimize tax risks by following strict policies.
• Update the senior leadership team on cases and progress.
• Partner with other internal departments to resolve issues, remove barriers, establish service level agreements, drive revenue, and improve processes impacting tax operations and customer experience.
• Perform other duties or special projects as assigned that are specific to the essential operations of the business.

Requirements

• Associated degree or higher, or equivalent 1-3 years of related tax/payroll/accounting experience; or an equivalent combination of education and experience.
• Client service experience with a focus on net promoter score (NPS) and driving client value.
• Knowledge of federal, state, and local payroll tax laws.
• Experience with tax research and penalty abatement requests.
• Analytical ability, technical, and quality orientation in problem resolution.
• Business-minded and always looking for ways to drive revenue and cost savings and do processes smarter.
• Excellent verbal and written communication skills.
• Ability to work in a very fast-paced environment.
• Proficiency in working within Windows environment, business applications, and proprietary desktop tool sets.

Qualifications to Represent Taxpayers Before Taxing Authorities

• (Attorney, Certified Public Accountant, Enrolled Agent, etc.).

What Would Make You Really Stand Out

• Experience in customer relationship management (CRM) software, specifically Salesforce case management.

What's In It For You

• Medical, dental, vision, and life insurance.
• 401(k) plan (plus match) and a Global Employee Stock Purchase Plan.
• Unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
• Volunteer days and our charity, Dayforce Cares.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.