Tax Call Center Representative

Responsibilities

• Call Center Job Description: Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
• Provides best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
• Applies knowledge acquired in training and utilizes resources to analyze and problem-solve.
• Responds to a variety of tax inquiries.
• Accesses data utilizing basic computer skills.
• Communicates professionally using correct grammar, spelling, and punctuation both verbally and in written formats.
• Complies with all ethical and confidentiality requirements.

Qualifications

• High school diploma or equivalent.
• Prior experience in a fast-paced call center environment.
• Customer service-related experience.
• Experience adhering to ethical and confidentiality requirements.
• Excellent communication, patience, and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
• Knowledge of tax regulations.
• Ability to analyze and troubleshoot tax-related inquiries.
• Associates or Bachelor's Degree in accounting, finance, or related field.