Tasting Room Attendant

About the role

The Cooper’s Hawk Tasting Room Attendant ensures an exceptional Guest experience through efficient and friendly team-based service, while educating our Guests on Cooper’s Hawk products, wines, and Wine Club programs.

Responsibilities

• Greet all guests with hospitality; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner
• Maintain full knowledge of Cooper’s Hawk food, retail items, wines and Wines of the Month and Wine Club events
• Proactively build relationships with Guests and create a memorable experience
• Actively educate Guests on the Cooper’s Hawk Wine Club and its offerings and rewards; invite them to participate in the Club with the goal of expanding our membership base
• Maintain full knowledge of Tasting Room functions and retail products, including how tastings are conducted, their cost, and wines featured on the monthly tasting
• Maintain an awareness of the Host and Service Assistant positions and support when needed
• Serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
• Auxiliary with the transport of Carryout and Curbside Delivery orders to our Guests
• Actively seek out and recognize opportunities to sell products sold in the Tasting Room
• Stock wine and retail merchandise in the Tasting Room; ensure all food and retail merchandise is attractively displayed per set standards
• Maintain a safe, sanitary, organized, and stocked work area
• Complete necessary side work during non-busy hours
• Handle cash and utilize the POS system according to company standards
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
• Perform other duties as assigned

Requirements

• Must represent Cooper’s Hawk Values
• Must be at least 21 years of age
• Experience in a casual dining or upscale dining environment or retail sales preferred
• Experience in a wine environment or equivalent preferred
• A hospitality-focused individual with a passion for guest service, food and wine
• An individual who thrives in a team-based environment
• Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
• Experience using POS systems
• Ability to communicate clearly with Guests, Managers and Team Members
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to stand and walk up to 10 hours per shift
• Ability to lift and carry up to 40 pounds
• Ability to exert fast-paced mobility up to 6 hours in length
• Must be able to read, write and understand English
• Ability to perform essential functions to Cooper’s Hawk standards and with reasonable accommodation
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Qualifications

Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.