Targeted Case Manager - Family Safety

Job Summary

Targeted Case Manager serves individuals with mental health and substance use disorders who require assistance to gain access to necessary care: medical, behavioral, social, and other services appropriate to their needs. Services include case management assessment; person-centered planning, referral and linkage; and monitoring and follow-up.

About the Role

If position is assigned to serve a specific population, agency location, or to staff an enhanced service such as Integrated Classroom, Family Safety Program, Juvenile Services, Kanvwotiyi, MAT, etc., specific policies and procedures will apply.

Essential Duties And Responsibilities

• Direct Service Duties:
  • Provide the following case management functions according to CIHA policy: case management assessment; person centered planning; referral and linkage; and monitoring and follow-up.
  • Maintains caseload by identifying new patients assigned in a timely manner and discharging patients according to CIHA policy and procedures.
  • Provides documentation of all treatment and clinically significant events in Electronic Health Record as prescribed by CIHA policies and procedures and quality assurance standards.
  • Engages patients in the person centered planning process to assist them in obtaining the outcomes, skills, and symptom reduction they desire.
  • Links clients to needed services and supports.
  • Provides timely information to treatment team members regarding client status, progress and safety.
  • Utilizes judgment in carrying out CIHA policy for risk assessment and crisis intervention.
  • Collaborates with the medical staff and other health professional/agencies to facilitate patient care, discharge and follow-up.
  • Provides consultation to patient and family in matters directly related to patients' limitations, finances, adjustments to medical condition and ongoing treatment.
  • Works with internal and external providers to coordinate discharge planning, follow-up care, and transfers to other behavioral health facilities as appropriate.
  • Participates in clinical staffing as an integral component of a treatment team, facilitating the discussion of client data, and formulating changes to the treatment plan.
  • Participates in meetings to review and identify opportunities to improve the program and treatment provided, and support the team in problem solving when concerns are identified.
  • Provides written, telephonic and face-to-face consultation services to various persons and organizations which affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, community agencies, etc.
  • Supports the Tribal Option Care Managers as needed.
• Education/Experience/Minimum Qualifications
• Knowledge
• Skill
• Complexity of Duties
• Supervision Received
• Responsibility for Accuracy
• Contacts With Others
• Mental/Visual/Physical Environment
• Special Vision Requirements
• Work Environment
• Customer Service