Taproom Manager - Iowa City

Essential Functions

• Deliver consistent amazing guest experiences through excellent service standards
• Handle guest complaints with professionalism and proactive problem-solving
• Ensure that all food and beverages are served according to Big Grove standards
• Train and manage front-of-house (FOH) staff including bartenders, servers, hosts, and support staff
• Coach staff to uphold company values, performance standards, and guest service expectations
• Communicate expectations and hold team accountable to those expectations
• Maintain cleanliness, organization, and safety throughout the taproom
• Oversee daily opening and closing procedures
• Manage inventory and ordering of beverages, bar supplies, and front-of-house materials
• Monitor product freshness and ensure tap line cleanliness and keg rotation
• Monitor and manage labor costs, COGS, and other operational expenses
• Execute daily cash handling, POS management, and sales reconciliation
• Work with the leadership team to develop and implement promotions, events, and sales strategies
• Ensure adherence to all federal, state, and local health and alcohol laws
• Maintain accurate and up-to-date documentation related to employee certifications and licenses
• Conduct regular safety checks and support a proactive approach to workplace safety

Competencies

• Leadership: Inspires and leads a team with clarity, accountability, and enthusiasm
• Guest Focus: Prioritizes customer experience
• Communication: Excellent communication with staff, leadership, and guests
• Decision-Making: Able to make timely and sound decisions in a fast-paced environment
• Organization: Strong time management, delegation, and operational planning skills
• Adaptability: Comfortable managing change and remaining flexible during peak business fluctuations

Work Environment

• Fast-paced, customer-focused, and team-oriented environment
• Exposure to loud noise levels, frequent guest interaction, and crowded spaces
• Working near hot equipment, sharp objects, and cleaning chemicals
• Occasional exposure to outdoor elements in outdoor seating areas
• Use of POS and cleaning chemicals
• Standing & Walking: Must be able to stand and walk for extended periods (8+ hours)
• Lifting & Carrying: Regularly required to lift and carry up to 50 pounds
• Reaching & Stooping: Frequent reaching, bending, kneeling, and stooping to access storage, clean equipment, or stock inventory
• Manual Dexterity: Must have strong hand-eye coordination and fine motor skills for operating POS systems, pouring drinks, and handling small tools or glassware
• Communication: Clear verbal communication is essential in a loud, fast-paced environment
• Sensory Demands: Must be able to visually inspect drinks/food for quality and consistency and work in a noisy, dynamic space with frequent customer interaction
• Pace & Stamina: High level of stamina required to work in a fast-paced, physically demanding environment—especially during peak hours, weekends, and special events