Taproom Food & Beverage Supervisor (7081)

About the role

This position is responsible for coordinating food service activities of the restaurant, motivating, and supervising Restaurant Staff, while maintaining outstanding guest relations. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Forecast and calculate labor cost and establish staffing requirements depending on business needs or anticipated traffic patterns.
• Aid in managing F&B department and cover shifts as needed.
• Ensure food is served in correct portions, properly garnished and at the correct temperature.
• Aid in hiring, training and scheduling of staff.
• Ensure all delegated tasks are completed to performance standards.
• Provide evaluations and disciplinary action, up to an including recommendations for terminations.
• Oversee state licensing/certification of food handlers.
• Maintain safety and health regulations.
• Institute and maintain cost controls.
• Share responsibility for meeting departmental budget.
• Absorb and control inventory of all restaurant and bar supplies.
• Ensure compliance with all regulations regarding health and safety of guests and oversee compliance with departmental and company policies and procedures.
• Maintain appearance standards as outlined in departmental policies.
• Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
• Communicate effectively both orally and in writing.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decisions in a fair and honest manner.
• Strong verbal and written communication skills.

Qualifications

• Must possess a high school diploma or G.E.D.
• Associate's degree (A. A.) or equivalent from two-year college or technical school preferred.
• Six months to one-year related experience preferred.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
• They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds.
• The employee is occasionally required use repetitive movements to complete tasks.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• You must be available for emergency calls 24/7.
• You must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

• The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members Other Native Americans All other ethnic groups.