Taproom Coordinator (BTAP - FT Reg)

We are hiring a Tap Room Coordinator at the Sam Adams Downtown Taproom in Boston, MA.

About the Role

The Tap Room Coordinator (TRC) provides leadership to the front-of-house (FOH) team and supports day-to-day operations of the Tap Room by supervising floor execution and ensuring guest experiences run smoothly and safely. This role includes settling cash, authorizing voids, applying discounts, resolving escalated guest issues, and overseeing shift operations while escalating major decisions to Tap Room leadership.

Responsibilities

• Act as primary floor manager for the Support, Bartending, and Back of House teams during day-to-day operations.
• Open and close the Tap Room; ensure spaces are guest-ready and operational.
• Serve as the on-shift floor supervisor, ensuring smooth service flow, timing, and guest engagement.
• Participate in weekly huddles and meetings; communicate schedule updates, priorities, and program details to coworkers.
• Coordinate and hold daily pre-shift meetings.
• Drive sales and maintain quality standards, including product training and customer service.
• Maintain cleanliness, teach proper pouring techniques, monitor room capacity, and enforce safety policies.
• Conduct new and ongoing training for FOH coworkers.
• Model high hospitality standards and support coworkers in delivering timely, friendly service.
• Resolve routine service issues in real time; escalate complex concerns (e.g., beer/food quality) to leadership.
• Support internal customers, including Brand, Training, and Sales departments for meetings, events, and other functions.
• Enforce safety protocols, including conducting and supporting required safety training.
• Provide customer service in the retail center.
• Handle daily financials, including Tip Share Calculation and Distribution, making change, counting banks, and running sales reports.
• Perform shift-level cash handling tasks: verify banks, prep deposits, request change orders, and complete daily cash logs.
• Maintain accuracy and compliance with cash policies; escalate discrepancies to the Tap Room Manager/GM.
• Ensure coworkers complete required safety, alcohol service, and compliance training; track completion and send reminders.
• Maintain a clean, safe environment for guests and coworkers; uphold sanitation guidelines.
• Support scheduling, onboarding logistics, and training coordination; provide input on shift coverage and program staffing.
• Uphold company policies; document observations and escalate performance issues to leadership.

Requirements

• High School diploma or GED.
• 2+ years of experience in high-volume retail or restaurant operations.
• Excellent communication and organization skills.
• Ability to solve problems and handle high-stress situations.
• Strong computer skills, including proficiency in Excel, Word, and Outlook.
• Outgoing, personable, and open to coaching and constructive feedback.
• Ability to work in a team and manage a dynamic customer environment.
• Ability to recognize and manage conflict.
• Willingness to work overtime, including 12-hour days, nights, weekends, and holidays.

Physical Demands

• Ability to lift up to 50 lbs, sometimes repeatedly.
• Regular walking and standing for long periods (up to 11 hours a day) on concrete, metal, and grated surfaces.
• Ability to climb flights of stairs, work from heights, or on elevated platforms.
• Agility to step over, crouch, or crawl under obstacles.
• Dexterity to handle materials, operate equipment, and interface with computer systems precisely.
• Ability to pour beverages, pick up glasses, deliver drinks to customers, and handle kitchen/service equipment.

Preferred Qualifications

• Experience working with Square.
• Experience in the craft beer industry.

Pay

$24.03–$39.42 per hour, dependent on related experience, skillset, and location.

Benefits

• Healthcare benefits starting on day one.
• Stock purchase plan and 401k.
• Tuition reimbursement.
• Fertility and adoption support.
• Free financial coaching.
• Health and wellness program with discounts.
• Professional development and training.
• Free beer (eligibility details available through recruiter).