Tap Fulfillment Associate (Contractor)

About the role

The Tap Fulfillment Associate is responsible for the day-to-day execution of Overflow's physical fulfillment operations. This role owns the movement of every Tap order from receiving inventory through quality inspection, fulfillment, shipping, and inventory management.

Responsibilities

• Inventory Receiving & Quality Assurance
• Receive incoming shipments from manufacturing partners.
• Verify shipment quantities against production documentation.
• Inspect products for quality, damage, packaging accuracy, and manufacturing defects.
• Report discrepancies and assist in coordinating resolutions.
• Organize and store inventory using established warehouse standards.
• Ensure products meet company quality expectations before entering inventory.
• Order Fulfillment & Shipping
• Pick and package customer orders accurately.
• Verify all order contents prior to shipment.
• Prepare shipping documentation and labels.
• Cook outbound shipments with shipping carriers.
• Maintain accurate shipment records and tracking information.
• Absorb and resolve shipping exceptions when necessary.
• Inventory Accuracy
• Perform routine inventory counts and reconciliations.
• Monitor inventory levels and communicate shortages.
• Investigate and resolve inventory discrepancies.
• Support inventory audits and replenishment activities.
• Maintain organized warehouse storage locations.
• Operational Support
• Assemble and prepare sample kits and internal shipments.
• Maintain a clean, organized, and safe warehouse.
• Assist with process improvements that increase efficiency and accuracy.
• Support special projects and operational initiatives as needed.
• Collaborate closely with Operations, Customer Success, and manufacturing partners to resolve fulfillment issues.

Requirements

• High school diploma or equivalent.
• Previous experience in warehouse operations, logistics, or a related field.
• Strong attention to detail and excellent organizational skills.
• Ability to prioritize and manage multiple tasks at once.
• Comfortable lifting up to 50 pounds.
• Basic computer proficiency.

Qualifications

• Experience with inventory management systems.
• Experience with shipping platforms.
• Experience performing quality inspections.
• Familiarity with barcode scanners or warehouse technology.
• Experience in custom print production, physical product fulfillment, or supply chain operations.