Talent Strategy Senior Manager - Utilities
About the role
We Are Talent and Organization, and we help clients reinvent how work gets done in an AI-enabled world. Our approach and our people put us at the front of the pack for workforce reinvention and Human+Machine strategy. We help clients with workforce reinvention, AI-enabled operating models, role redesign, skills for the machine age, and driving change at enterprise scale.
Responsibilities
- Use data and analytics to drive insights to shape experience led end to end Workforce Reinvention programs for Digital, Cloud, Enterprise Wide and Support Functions
- Manage project teams to use data collection and assessment tools for identifying AI and automation impact on roles, task-level opportunities for Human+Machine collaboration, and transformation pathways at the organization and individual level
- Collaborate with Ecosystem Alliance Partners using Gen AI, agentic AI, and automation technologies to design solutions that reshape how work gets done across human and machine workers
- Work with clients and use data to identify how roles must evolve, what work should shift to machines, and what uniquely human capabilities to build and why for each direction
- Design AI-enabled operating models where humans focus on judgment, creativity, and exceptions while machines handle routine processing and pattern recognition
- Co-create and support enterprise-wide reinvention conversations that connect workforce transformation to business strategy and value creation
- Lead authentically and with a people-first mindset that fosters inclusivity and celebrates diversity
- Mentor team members, providing them with experiences to continually learn and grow
- Manage and support business development efforts, including Statements of Work (SOW), proposal development, and client presentations
- Contribute to practice development initiatives including culture building, internal community involvement, capability development, recruiting, and whitepapers
Requirements
- Minimum of 8 years of experience working across integrated Talent functions including Talent Strategy, Strategic Workforce Planning, Skills-Based Talent Practices, Talent Intelligence, Strategic Sourcing, Learning Strategy & Development, Workforce Transformation, and Technology Talent Development
- Minimum of 5 years of consulting experience designing and delivering workforce, talent, organization, or change solutions
- Minimum of 1 year of experience helping organizations prepare for AI-enabled workforce transformation
- Minimum of 1 year of experience serving utilities clients (electric, gas, or water) or in a utilities finance, controllership, or regulatory function
- Bachelor's degree or equivalent (minimum 12 years' work experience)
- If Associate’s Degree, must have equivalent minimum 6-year work experience
- Experience working on programs in the Customer Service / Customer Operations domain and / or Field Operations
- Ability to work across the Talent practice and apply skills beyond workforce transformation, including change management, leadership development, and operating model development
- Experience leveraging Generative AI and Large Language Models (LLMs) such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar technologies to support workforce analysis, talent strategy development, workforce planning, skills intelligence, or organizational transformation initiatives
Qualifications
- Minimum of 8 years of experience working across integrated Talent functions including Talent Strategy, Strategic Workforce Planning, Skills-Based Talent Practices, Talent Intelligence, Strategic Sourcing, Learning Strategy & Development, Workforce Transformation, and Technology Talent Development
- Minimum of 5 years of consulting experience designing and delivering workforce, talent, organization, or change solutions
- Minimum of 1 year of experience helping organizations prepare for AI-enabled workforce transformation
- Minimum of 1 year of experience serving utilities clients (electric, gas, or water) or in a utilities finance, controllership, or regulatory function
- Bachelor's degree or equivalent (minimum 12 years' work experience)
- If Associate’s Degree, must have equivalent minimum 6-year work experience
- Experience working on programs in the Customer Service / Customer Operations domain and / or Field Operations
- Ability to work across the Talent practice and apply skills beyond workforce transformation, including change management, leadership development, and operating model development
- Experience leveraging Generative AI and Large Language Models (LLMs) such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar technologies to support workforce analysis, talent strategy development, workforce planning, skills intelligence, or organizational transformation initiatives
Skills
- Experience working on programs in the Customer Service / Customer Operations domain and / or Field Operations
- Ability to work across the Talent practice and apply skills beyond workforce transformation, including change management, leadership development, and operating model development
- Experience leveraging Generative AI and Large Language Models (LLMs) such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar technologies to support workforce analysis, talent strategy development, workforce planning, skills intelligence, or organizational transformation initiatives
Benefits
- Annual Salary Range: California $132,500 to $338,300
- Cleveland $122,700 to $270,600
- Colorado $132,500 to $292,200
- District of Columbia $141,100 to $311,200
- Illinois $122,700 to $292,200
- Maine $112,900 to $249,000
- Maryland $132,500 to $292,200
- Massachusetts $132,500 to $311,200
- Minnesota $132,500 to $292,200
- New York $122,700 to $338,300
- New Jersey $141,100 to $338,300
- Virginia $122,700 to $311,200
- Washington $141,100 to $311,200
- Houston, TX
- Albany, NY
- Arlington, VA
- Atlanta, GA
- Austin, TX
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- Boston, MA
- Cincinnati, OH
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- San Francisco, CA
- Sao Jose dos Campos, SC
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- St. Petersburg, FL
- Walnut Creek, CA
Requesting an Accommodation
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