Talent Operations Advisor I

About the role

The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.

Responsibilities

• Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues.
• Ensure a positive candidate experience, acting as the future associates guide through the process.
• Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
• Assist Talent Acquisition team to review job profiles and open requisitions as needed
• Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
• Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
• Maintain confidentiality of department and associate information according to established practices
• Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned.

Qualifications

Minimum Qualifications - Education and Experience:

• Associate degree
• Associate's degree in human resources, Business or related field or equivalent education and experience
• Minimum 1+ year experience in a customer service or customer support role

Minimum Qualifications - Knowledge, Skills and Abilities:

• An associate first mindset with dedication to internal customer service and company culture
• Verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
• Strong organizational and time management skills
• Attention to detail
• Ability to manage expectations, process and multiple projects simultaneously

Physical Requirements

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk-based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.