Talent Acquisition Specialist - Volume Recruitment (BPO)

Position Overview

MCI is a leading tech-enabled business services company with a strong presence in the USA and operations across multiple countries. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions in various industries. Our contact centers leverage advanced technologies to enhance customer journeys and reduce costs. We are seeking a Talent Acquisition Specialist to support high-volume recruitment in a fast-paced BPO / call center environment.

Position Responsibilities

• Source and screen candidates for high-volume roles within the BPO / call center environment.
• Conduct initial candidate assessments and coordinate onsite interviews with hiring managers.
• Cook up and facilitate open days and recruitment drives to support volume hiring campaigns.
• Manage recruitment administration alongside hiring activities, ensuring all documentation, trackers, and records are accurately maintained.
• Create, update, and manage recruitment trackers, wage trackers, and reporting dashboards in Excel.
• Ensure recruitment systems and ATS records remain accurate, organized, and up-to-date.
• Coordinate pre-employment screening, including background checks and world checks.
• Ensure recruitment activities remain compliant with South African labor legislation and company policies.
• Communicate professionally with candidates across all levels, from agent-level candidates to senior stakeholders.

Candidate Qualifications

• A high school diploma.
• An entry-level tertiary qualification in Human Resources or a related field (advantageous).
• Minimum 2 years’ recruitment experience within a BPO or call center environment (essential).
• Proven experience supporting high-volume recruitment campaigns.
• Experience working with Applicant Tracking Systems (ATS) and HR systems.
• Strong proficiency in Microsoft Excel, including maintaining trackers and recruitment reports.
• Demonstrated ability to manage recruitment administration while handling active hiring pipelines.
• Highly organized and detail-oriented, with strong administrative capabilities.
• Ability to manage multiple recruitment processes and administrative tasks simultaneously in a fast-paced environment.
• Strong tracking and reporting skills, ensuring systems remain accurate and functional.
• Excellent communication skills, able to engage effectively with candidates and senior stakeholders.
• Professional, proactive, and flexible, with the ability to support onsite recruitment activities and open days when required.
• Ability to maintain confidentiality and manage sensitive recruitment information.