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Jobs · Human Resources · New Mexico

Talent Acquisition Specialist I

MCI · Las Cruces, NM · 1 mo ago
Human ResourcesFull-time

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Responsibilities

  • Manage inbound and outbound telephone calls with potential candidates
  • Complete phone interviews, schedule on-site interviews, process on-site interviews
  • Track the hiring process within our system
  • Aid in the development of new recruiting processes and tools
  • Complete data entry in our employee database
  • Manage personnel filing
  • Perform a variety of administrative tasks in support of hiring quality candidates in a timely manner, including criminal background checks and drug screens
  • Prepare and submit daily and weekly reports on recruitment activities and statistics
  • Maintain employment records
  • Keep employee files up to date and organized efficiently
  • Perform various tasks within the human resources systems to maintain employee information and time keeping data
  • Stay up to date on employment laws
  • Travel off-site to attract qualified candidates by posting fliers, networking through the community, and attending job fairs
  • Collaborate with Talent Acquisition Manager with ideas for new advertising channels, drive employee referral contests, and manage open house events
  • Perform other duties as assigned

Requirements

  • At least 3 years of Recruiting or Human Resources experience
  • Motivated, goal-oriented individual who works well independently and with a team

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Able to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Able to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Able to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Skills

  • Strong communication and interpersonal skills
  • Effective problem-solving and decision-making abilities
  • Ability to manage multiple tasks and projects simultaneously
  • Proficiency in Microsoft Office Suite
  • Knowledge of HRIS systems and databases
  • Ability to handle confidential information with discretion

Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include:

  • Paid Time Off
  • Incentives & Rewards
  • Health Benefits
  • Retirement Savings
  • Disability Insurance
  • Life Insurance
  • Supplemental Insurance
  • Career Growth Opportunities
  • Paid Training
  • Fun, Engaging Work Environment
  • Casual Dress Code

Pay

Compensation is competitive and is based on experience. Details will be provided during the interview process.

Schedule

Regularly scheduled shifts within our hours of operation, including the training period. Specific schedules will be discussed during the interview process.

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