Talent Acquisition Specialist I

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Responsibilities

• Manage inbound and outbound telephone calls with potential candidates
• Complete phone interviews, schedule on-site interviews, process on-site interviews, track the hiring process within our system
• Aid in the development of new recruiting processes and tools
• Complete data entry in our employee database and manage personnel filing
• Travel off-site to attract qualified candidates by posting fliers, networking through the community, and attending job fairs
• Collaborate with Talent Acquisition Manager with ideas for new advertising channels, drive employee referral contests, and manage open house events
• Perform a variety of administrative tasks in support of hiring quality candidates in a timely manner, including criminal background checks and drug screens
• Complete daily and weekly reports on recruitment activities and statistics
• Maintain employment records
• Keep employee files up to date and organized efficiently
• Perform various tasks within the human resources systems to maintain employee information and time keeping data
• Stay up to date on employment laws

Qualifications

• At least 3 years of Recruiting or Human Resources experience
• High school diploma or equivalent
• The ability to read and speak English fluently
• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Skills

• Data-entry utilizing a computer
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.