Talent Acquisition Associate

Location: El Paso
Employment Type: Full Time
Reporting to: Manager Talent Acquisition

About Us

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

About the Role

Works closely with a team of recruiters managing recruiting activities and building candidate relationships to support the daily Human Resources operations functions for a call-center facility. Responsible for all portions of roster management. This will vary by client but will include items such as confirmation of all personal candidate information, confirming completion of all new hire documents, communicating with new hires on their status as well as timely delivery of all required information to the client. Primary resource to ensure the completion of all candidate I9 forms. Required to send out an email at the end of every day, to all candidates that have received an offer in the last 24 hours with instructions for onboarding/background authorization/licensing link completion.

Responsibilities

• Scheduling interviews and phone screens
• Working directly with candidates and hiring managers, in some cases arranging interviews for visiting candidates
• Updating candidate records, job postings in recruiting systems and confirming new hires for orientation
• Providing follow-up correspondence to candidates on recruiting status via phone and email
• Tracking recruiting activities and providing weekly activity reporting
• Coordinating the post-interview debrief meetings and providing debrief materials to candidates
• Identifying opportunities for improving the candidate experience and interview process efficiency
• Assisting in the coordination of other recruiting activities and events as needed
• Performing tasks related to background checks and drug testing
• Handling dispositions in Taleo for strategic accounts
• Managing file systems for strategic accounts
• Supporting open houses and assessments
• Creating badges and managing key master
• Opening requisitions

Requirements

• High School Diploma or equivalent; associate’s degree preferred
• 2-3 years as an administrative assistant in a professional setting
• Experience with MS Word, Excel, and PowerPoint
• Strong organization, attention to detail, and ability to manage multiple systems at a time
• Superb customer focus and organizational skills
• Ability to multi-task, problem-solve, and meet time-sensitive targets
• Strong commitment to goal achievement
• Must be available to work day, evening, and weekend shifts as needed
• Ability to keep and maintain confidential and secure records and information
• Strong oral and written communication skills
• Ability to work in a fast-paced, quickly changing environment
• Schedule flexibility, including occasional weekends, is required

Benefits

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy's open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens

About Our Culture

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day