Tailored Care Manager Supervisor - DUR

Responsibilities

• Supervise, mentor, and support a team of Tailored Care Managers
• Provide coaching, supervision, and performance management
• Ensure staff meet productivity and documentation standards
• Oversee whole-person care planning and coordination
• Monitor caseload assignments and service delivery
• Ensure care gaps are addressed and members receive appropriate services
• Ensure compliance with NC Medicaid Tailored Plan requirements
• Conduct case record reviews and quality assurance monitoring
• Maintain compliance with 10A NCAC 27G standards
• Collaborate with healthcare providers, hospitals, and community partners
• Support integrated care teams to improve member outcomes
• Identify service gaps and improve service delivery

Requirements

• Candidates must meet Qualified Professional (QP) requirements under 10A NCAC 27G regulations
• Education & Credential Requirements: meet one of the following:
• Licensed or provisionally licensed clinician (LCSW, LCMHC, LCAS, RN, etc.)
• Registered Nurse licensed in North Carolina with 4 years MH/DD/SUD experience
• Master’s degree in a human services field + 1-year supervised MH/DD/SUD experience
• Bachelor’s degree in the human services field + 2 years’ supervised MH/DD/SUD experience
• Bachelor’s degree in another field + 4 years’ supervised MH/DD/SUD experience
• Fully certified NCASPPB professional with 4 years MH/DD/SUD experience
• Experience Requirements: minimum 2+ years experience in Tailored Care Management (TCM) and minimum 3 years supervisory or leadership experience
• Experience working with individuals with: I/DD, TBI, Serious Mental Illness, Substance Use Disorders
• Preferred Qualifications: experience working within NC Medicaid Tailored Plans, experience with Electronic Health Records (EHR), knowledge of DSM-5, experience supervising behavioral health or care management teams

Qualifications

• Commensurate with experience
• Not specified
• N/A
• Varies
• TBD

Skills

• Strong leadership and supervisory skills
• Excellent communication and collaboration abilities
• Proficiency in electronic health records (EHR)
• Knowledge of DSM-5
• Ability to identify and address care gaps

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• 80 Hours Paid Time Off (PTO)
• Paid Holidays
• Employee Discount Program through Tickets at Work

Pay

• $5000 SIGNING BONUS

Schedule

• Hybrid work environment including office collaboration, community field visits, and remote work from home