Tailor - Miami Design District, Women's

Job Responsibilities

• Ensuring the proper fit of garments
• Answering customer questions regarding alterations, fit, repair, cleaning, or care
• Marking garments for tailoring
• Sewing needed alterations within the alteration schedule provided to customer
• Pressing garments
• Repair garments when appropriate
• Maintain orderly appearance of tailor shop and keep supplies stocked
• Ensure that all equipment such as sewing machines, pressers, and steamers are well-maintained and kept in working order
• Use proper telephone etiquette when answering the phone, taking messages, and answering customer inquiries

Profile

• Communicate customer requests to management
• Solve problems and make informed suggestions that affect the service and productivity of the tailor shop
• Hang and store customers altered and unaltered merchandise in a neat and organized manner
• Participate in store meetings and training seminars as necessary
• Arrive to work at designated time and work full designated shifts
• Any other tasks as assigned from time to time by any manager
• Comply with all company policies and procedures

Skills and Competencies

• Provide high-quality workmanship in alterations, repairs, and pressing of merchandise
• Accurately mark and pin garments for alteration
• Understand all fit issues and make appropriate recommendations regarding fit and alteration of merchandise
• Understand garment care instructions and give appropriate advice with respect to care and maintenance of merchandise
• Provide outstanding customer service in person and by telephone
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide information to all employees corporate personnel and customers
• Read, count, and write to accurately complete all documentation
• Adjust priorities and manage time wisely in a fast-paced environment
• Work varied hours/days, including nights, weekends, and holidays, as needed
• Willingness to adhere to all company policies, procedures, regulations, and standards

Requirements

• Previous experience as a tailor, seamstress, or fitter
• Ability to operate all equipment necessary to perform the job, including, but not limited to, sewing machines, pressing and ironing equipment, etc.
• Physical ability to stand for extended periods and to move and handle heavy garments and garment bags throughout the store, which entails lifting
• Strong interpersonal, communication, organization, and follow-through skills
• Willingness to adhere to all company policies, procedures, regulations, and standards