Tactical Services Specialist

About the role

flyExclusive is one of the fastest-growing private aviation companies in the country — and we are just getting started. From our world-class Jet Club to our unmatched private jet charter, clients who fly with us receive a curated private jet experience that anticipates their needs for comfort and style. We operate a modern, curated fleet and deliver a world-class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence. From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before.

Key Responsibilities

• Provide the highest level of services for all fractional, jet card, owner, consumer, managed aircraft owners and charter clients in the daily flight schedule.
• Utilize expert knowledge of potential operational impacts as well as company products, programs, fleets and internal processes to provide clients with optimal trip solutions.
• Collaborate with Operations Command Center team members (Duty Manager, Scheduling, Crew Scheduling, Dispatch) and Experience Concierge and Member Services team to ensure day-of flights are executed successfully along with the setup of the next morning’s flights.
• Proactively follow each assigned flight to discover potential issues that may affect our customers such as weather, traffic and ATC delays.
• Provide timely updates to any flight when could be or is suffering from an operational issue.
• Exemplary communication, including impeccable phone conversation skills as well as written communications supporting all our customer types.
• Able to provide consistent professional communication in deescalating high intensity situations.
• Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients.

Required Qualifications

• High school diploma or equivalent
• Proven customer service abilities
• Proven consistency in a fast-paced environment
• Strong interpersonal communication skills
• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification
• Candidates must successfully complete a comprehensive background check prior to employment.

Preferred Qualifications

• Associate's degree in related field
• 3 to 5 years of Customer Service Experience, preferred in the aviation industry

Key Skills

• Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
• Effective time management
• Attention to detail
• Focus on excellence
• Adaptability
• Professionalism in hard conversations
• Other cognitive processing
• Problem finding and solving
• Multi-tasking
• Detail orientation
• Reasoning and connecting ideas
• Adept quick learning
• Prioritizing, time management and organizational skills
• Great relationship management skills and openness to feedback

Work Environment

Raleigh office (not a remote or hybrid position) Typical office and computer lab environment

Reasonable accommodations

May be made to enable individuals with disabilities to perform these essential functions. Dress Code Well-groomed appearance Adherence to department dress code

Travel

Limited travel may be required

EEO Statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.