Tactical Radios Field Service Representative
About the role
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
Responsibilities
- Provide product demonstrations in support of our Sales and Program Teams.
- Install, maintain, troubleshoot, and repair L3Harris Tactical Radio communications systems and equipment in the field.
- Provide on-site technical support to customers, including system operation training and assistance during live exercises and mission prep.
- Conduct system diagnostics and perform preventive maintenance to ensure equipment reliability and performance.
- Cook up with engineering and technical teams to resolve complex issues and implement system upgrades or modifications.
- Document field service activities, including maintenance records, service reports, and incident logs.
- Ensure compliance with company policies, safety standards, and regulatory requirements during field operations.
- Develop and maintain strong customer relationships by providing exceptional service and technical expertise.
- Aid in the development of technical manuals, guides, and training materials for end-users.
- Provide feedback to product development teams based on field experiences and customer input to enhance product design and functionality.
- Ability to travel 50% of the year, often on short notice, and potentially to international locations.
- Ability to obtain a Secret Clearance, US & International Driver’s Licenses and qualify for a company credit card
Qualifications
- Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
- Proven experience in field service, particularly with L3Harris Tactical Radio and communications equipment or related military communication systems.
- Preferred Additional Skills:
- Proficiency in programming and use of L3Harris Falcon IV Product Line
- Proficiency in programming and use of L3Harris Falcon III Product Line
- Experienced in networking with IP-capable waveforms
- Proficient in IP networking
- Experience in working with International Customers
- Strong troubleshooting and problem-solving skills, with the ability to work independently in remote and challenging environments.
- Excellent communication and customer service skills, with the ability to convey technical information effectively.
- Familiarity with RF principles, satellite communications, and networking.
- Possesses strong communication skills, with the ability to articulate ideas clearly and effectively in both writing and speech
Benefits
- In compliance with pay transparency requirements, the salary range for this role in New York state is $73,000 - $135,000.
- L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.
Pay
In compliance with pay transparency requirements, the salary range for this role in New York state is $73,000 - $135,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Schedule
Job Schedule: 5/8