Taco Bell Shift Manager

Supervisor: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC). Non-Exempt position.

About the role

Shift Managers take accountability for restaurant operations while on duty. These individuals motivate team members to deliver 5-star customer service to both customers and colleagues, tackle challenges, and address problems as they arise.

Diversified Restaurant Group (DRG) is a people-first company with a large-company infrastructure and a small-company feel. Every employee is part of the DRG Family. Starting as a 30-unit Taco Bell business in 2012, DRG has grown into a 300+ unit, multi-brand operation, including Taco Bell restaurants in California, Kansas, Missouri, and Nevada, and Arby's restaurants in Alaska, California, and Nevada, with over 6,000 team members.

Responsibilities

• Provide 5-star service to all customers and ensure customer satisfaction is a top priority.
• Lead, coach, and motivate team members to succeed; verify assigned duties are completed timely and team members maintain a professional appearance.
• Play an active role in training and developing individuals interested in leadership roles, including providing constructive feedback.
• Serve as the Manager-in-Charge (MIC) and ensure consistent adherence to company policies and standards.
• Assist upper leadership with achieving the restaurant's financial goals.
• Keep upper leadership informed about any issues that arise at the restaurant.

Leadership Behaviors

• Composure: Remains calm under pressure, demonstrates maturity, and acts as a calming influence in a crisis.
• Compassion: Genuinely cares about people, shows empathy, and is available to help with work and personal challenges.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; gathers feedback to improve products and services; builds trust and respect.
• Directing Others: Establishes clear directions, sets achievable objectives, distributes workloads, and communicates effectively to bring out the best in team members.

Requirements

• Must be 18 years or older.
• Preferred: 6 months to 1 year of restaurant experience, with proven leadership experience across all shifts.
• Must maintain a current Health Card according to state or local requirements.
• Basic math and reading proficiency.
• Must be able to read, speak, comprehend, and write in English.
• Must have reliable transportation.
• Must pass a Criminal Background Check.
• Must pass SERVSAFE Certification Course and Exam.
• Strong verbal communication skills.

Physical Requirements

• Ability to stand and walk continuously throughout scheduled shifts.
• Ability to lift up to 50 pounds.
• Ability to perform motions involving walking, bending, reaching, pushing, pulling, stretching, and repetitive motions.

Benefits

• DRG Cares Grant Program: Grants to assist employees with life challenges and financial assistance.
• DRG Savings Marketplace: Exclusive access to discounts for DRG employees.
• Employee Assistance Program: Counseling services, legal support, travel assistance, and more.
• Live Mas Scholarship Program
• Employee Referral Program
• Education Benefits: GED reimbursement, free second-language education, and more.
• DailyPay: Program that allows employees to access their paychecks daily.

You are applying to Golden Gate Bell, LLC, a franchisee of Taco Bell. If hired, the franchisee will be your only employer.