Table Games Assistant Shift Manager - Greensburg

Specific Responsibilities And Duties

• Responsible to the Table Games Shift Manager for successful performance of assigned duties.
• Supervise and perform the duties of Pit Managers, Floor Supervisors, Dealers, and Pit Clerks.
• Assist and advise other departments and company personnel as necessary.
• Oversee daily operations of table games in the absence of the Table Games Shift Manager.
• Analyze customer play for cheating, scams, counters, and unusual variations of play.
• Maintain and input data into the database tracking system for rated players.
• Review staffing levels, delegate authority, and assign responsibilities.
• Develop, interview, hire, evaluate, and discipline staff.
• Manage departmental budget and goals.
• Train and manage staff effectively.
• Ensure accuracy in completing assigned duties, paperwork, and reports.
• Review and manage departmental financial data.
• Monitor and adjust performance to local competition.
• Meet with departmental directors, managers, and supervisors as necessary.
• Provide excellent customer service and employee relations.
• Ensure the safety and security of guests and employees.

Mental Requirements (skills, Knowledge, And Abilities)

• Proficient with all Microsoft software products.
• Methods of accountability.
• Able to maintain strict confidentiality relative to financial data, casino policies, and promotions.
• Able to solve complex problems.
• Knowledge of table games operations, gaming regulations, and beverage control regulations.
• Knowledge of theft techniques.
• Good public relations and guest services skills.
• Able to perform assigned duties under frequent time pressures.
• Broad variety of tasks and deadlines require an irregular work schedule.
• Able to perform assigned duties under frequent time pressures, in an interruptive environment.
• Able to complete assigned duties in a timely manner, including required documents and forms.
• Complete, perform, and understand basic mathematical functions.
• Knowledge of company policies and procedures and IRS Bank Secrecy Act and internal controls.
• Knowledge of all facilities available to guests on property.
• Able to maintain a pleasant, friendly, and welcoming attitude, with the use of facial expressions.
• Knowledge of all special events and promotional activities.
• Able to work in a high energy casino environment exposed to bright lights and noise and smoking environment.

Physical Requirements

• Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 25%, Walking 60%, Standing 15%, Keyboarding 25%.
• Going up and down thirty-one (31) stairs multiple times per day and using elevators.
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations, and staffing.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft. of gaming and entertainment space and approximately 500 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.