Table Games Assistant Shift Manager

Responsibilities

• Performs the duties of a DRASM by supervising the Supervisors.
• In the absence of a Table Games Shift Manager, performs the duties of the Table Games Shift Manager.
• Affirms the implementation of policies and procedures and directs personnel in accordance with management policies and objectives and the efficient operation of all table games and poker on a particular shift.
• Prepares regular reports on the status of each shift including level of morale, technical skill levels of employees, staffing requirements, and recommended instructions.
• Recommends policy changes according to procedure.
• Deals with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner, balancing the interests of the customer, employee, and company.
• Endeavors to build new relationships and cultivate existing ones by positively, enthusiastically, and regularly engaging with customers while they play.
• Provides an outstanding gaming experience/environment.
• Ensures that all table games and poker employees adhere to company policies, procedures, and internal controls, as well as VA Lottery rules and regulations.
• Communicate clearly and regularly the department goals and expectations to table games and poker employees.
• Aligns department to provide differentiated service to Seven Stars and Diamond customers.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
• Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
• Investigate reports of variances and take appropriate action in accordance with company and departmental policies and procedures, as necessary.
• Ensures regulatory compliance with all policies and procedures and monitors the internal control environment of the department.
• Maintains a working knowledge of all local jurisdictional gaming laws, liquor laws table games, and poker regulations, as well as company policies, procedures, and internal controls.
• Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings.
• Ensures integrity and security of company funds and assets within the department on assigned shifts.
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions.
• Familiarization with all Caesars Brand programs and systems.
• Complimentary privileges within prescribed limits in accordance with the approved comp matrix.

Requirements

• College degree preferred with 3-5 years progressively more challenging leadership role, casino operations.
• Ability to understand and analyze Budget & P&L statements.
• Proven time management and critical thinking skills required.
• Must possess excellent employee relations skills.
• Must possess strong PC and Microsoft Office knowledge; especially Microsoft Excel.
• Thorough and complete knowledge of all internal controls, Virginia Lottery rules, company regulations, and policies including Currency Transaction Reporting laws. (MTL/CTR/W2G), , Virginia Lottery rules and regulations.
• Is able to work in a smoke-filled environment and able to sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Virginia Lottery.
• Physically mobile with reasonable accommodations including the ability to lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack.
• Excellent oral and written communication skills.
• Must be fluent and literate in English.
• Must be able to respond calmly and make rational decisions when required.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.
• Must be at least 21 years of age.

Pay

Salary Range - $70,000 - $85,000