(TA0094) Senior Client Success Manager

About the role

Nortal's Client Services team in the Americas is hiring a Senior Client Success Manager to own a portfolio of strategic accounts. These are complex engagements and clients, the kind where the account plan & strategy matters as much as the relationship. You will set account strategy, own forecasting and revenue targets, identify and close growth opportunities, and be the person our clients and internal teams both trust.

You’ll also be responsible for building and expanding executive-level relationships, opening doors to C-level stakeholders, and creating the access and influence needed to strengthen partnerships and unlock new opportunities. You’ll work closely with Delivery, technical, legal, and finance teams to make sure every commitment we make is one we can sustain and grow.

Responsibilities

• Build long-lasting, profitable relationships with assigned accounts/portfolios.
• Define and implement long-term strategy and objectives for each account.
• Proactively identify and close upsell and cross-sell opportunities.
• Deliver high retention and measurable account growth.

Requirements

• 10+ years in Client Success, Account Management, or a comparable client-facing commercial role, including direct experience on Tier-1 or enterprise-scale accounts.
• A demonstrated track record of owning revenue targets, forecasting, and upselling/cross-selling on complex, multi-stakeholder accounts.
• Full professional English (C1+), you will be the primary point of contact for US enterprise stakeholders, both written and verbal.
• Experience in technology services, digital platforms, or enterprise software environments.
• Hands-on experience negotiating and administering multiple contract types (T&M, fixed price, retainer, SOWs, MSAs).
• Disciplined CRM hygiene and comfort producing revenue, forecast, and account-health reporting for internal and client audiences.

Skills

• Detail-oriented and organized, ensuring no number, date, or follow-up slips, with account plans and forecasts that hold up under scrutiny.
• Comfortable with accounting and forecasting, building a reliable pipeline view and defending every number in it.
• A natural bridge builder, connecting client stakeholders, delivery teams, and leadership.
• Genuinely invested in relationships; client success is not just a quota but a relationship you protect over the years.
• Not afraid of hard conversations, internally or with the client, when something needs to be said.
• Proactive by default, raising risks before someone else finds them, following through without being chased, and knowing when to escalate.
• Comfortable navigating complex environments.
• Highly autonomous, not needing strong handholding to know what the account needs next.
• Commercially fluent, understanding contract structures, negotiation dynamics, and how to protect margins and relationships simultaneously.

Benefits

• Comprehensive Health & Dental Coverage: Robust medical, dental, vision, paramedical services, prescription drugs, and travel coverage to support your overall well-being.
• Mental Health & Wellness Support: Access to mental health resources, wellness programs, and employer-funded Health & Wellness Spending Accounts (myHSA).
• Life, Disability & Critical Illness Insurance: Employer-paid life insurance, short- and long-term disability coverage, and critical illness protection.
• Paid Time Off & Holidays: Competitive vacation policy, paid public holidays, and leave options that support work-life balance.
• Learning & Professional Development: Access to technical certifications, global learning platforms, a digital library, and continuous development opportunities.

About Nortal

For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future. We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives.

We champion autonomy, open communication, and respect for diversity as our core values. We believe in a work model focused on impact, providing flexibility to balance professional success with personal well-being. Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities. Our People Care team supports you from day one, offering wellness check-ins and professional growth opportunities.