T Mobile Authorized Retailer Sales Associate

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. We have full-time and part-time positions available. Bilingual Spanish speakers are preferred but not required.

About the role

Retail Sales Representatives (RSR) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around products and services, thriving in a fast-paced environment where technology, customer needs, and the retail experience continuously evolve. This role focuses on building expertise in uncovering customer needs and educating, demonstrating, and recommending device and service solutions. New associates will proactively build skills and proficiencies through training.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class experience and building loyalty by:
  • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Providing hands-on demonstrations of the latest technology in-store.
  • Side-by-side selling to find personalized solutions beyond basic devices and service plans, including unique accessories and IoT devices.
  • Approaching service and sales needs with composure, integrity, and compassion.
• Use digital tools in interactions and onboarding to demonstrate:
  • T-Mobile’s expanding coverage and lightning-fast LTE network.
  • How T-Mobile plans and services allow customers to live unlimited and stay connected.
• Complete training on T-Mobile’s in-store experience, new skills, processes, and system knowledge.
• Maximize time on shift by learning about wireless and technology innovations between customer interactions.
• Establish relationships with T-Mobile employees across channels (business and customer service) to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and hand off small business leads.
  • Support team initiatives and create an inclusive environment.

Qualifications

• Passionate customer advocate with a desire to connect authentically and have fun.
• Competitive drive and ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience (retail environment preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

Benefits

• Competitive base pay plus commission.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Generous paid time-off programs.
• Phone service discounts.
• Bonus based on performance.
• Donation matching.
• Employee discounts.
• Flexible schedule.
• Training and development opportunities.
• Wellness resources.
• Opportunity for advancement.

About Luna Wireless

Luna Wireless offers a dynamic, fun, and fast-paced work environment with serious growth potential. We foster a culture of inclusivity and authenticity, encouraging everyone—including people of color, veterans, military spouses, individuals with disabilities, and LGBTQ+ individuals—to apply. We believe in a "jungle gym" of career possibilities, helping employees grow and driving our business forward.