T Mobile Authorized Retailer Assistant Manager

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them.
• Ensure every customer need is met and build customer confidence by making their experience comfortable, simple, and solving problems.
• Complete observations of Mobile Associates' interactions with customers, provide feedback, and facilitate development, training, and coaching conversations.
• Effectively manage customer wait times, stay updated on products, services, and promotions, and lead by example.
• Lead the team in maintaining the store's quality, adhering to national plan-o-gram standards, using visual displays and interactive devices effectively, and assisting in executing Retail Methods & Procedures.
• Maintain team knowledge of store systems, corporate and store communications, and deliver financial results based on key performance indicators while managing expenses and discounts.

Requirements

• 1 year customer service and/or sales experience, preferably in a retail environment.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to achieve great results.
• Outstanding communication skills to interact with teammates and customers.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• A High School Diploma or GED.

Benefits

• Competitive base pay, plus commissions.
• Medical, dental, and vision benefits.
• 401K Plan.
• Generous paid time-off programs.
• Phone service discounts.

Schedule

• Variated schedule including nights, weekends, and holidays.

Pay

• Competitive base pay, plus commissions.

Skills

• Customer service and sales experience.
• Leadership and mentoring skills.
• Communication skills.

Benefits

• Medical, dental, and vision benefits.
• 401K Plan.
• Generous paid time-off programs.
• Phone service discounts.

Opportunities

• Opportunity for advancement.
• Opportunity to contribute to the wireless industry.
• Challenging and rewarding career path.

Company Information

Luna Wireless is a large T-Mobile authorized retailer with over 450 stores in the central and eastern United States. We are dedicated to serving our customers and employees, and we believe in helping our customers stay connected with their loved ones.

We are looking for individuals who are dedicated, dynamic, and determined to join our team. If you think you have what it takes to pursue your dreams, come face-to-face with your #LimitlessPotential at Luna Wireless.