T Mobile Authorized Retailer Assistant Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be! Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team?

Join a winning culture and team where you can be unstoppable and grow your career. #CareerGrowth #ConnectedCulture

About the role

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and driving Mobile Associate success.

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure every customer need is met, building confidence through a comfortable, simple, and problem-solving experience.
• Complete observations of Mobile Associates’ interactions with customers, including feedback for development, training, and coaching.
• Effectively manage customer wait time.
• Stay current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource for the team.
• Interact directly with Mobile Associates to ensure they meet or exceed defined monthly success measurements and complete assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
• Use visual displays and interactive devices effectively, keeping them current.
• Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems and corporate/store communications.
• Deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses, including discounting and credits.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• 1 year of customer service and/or sales experience (retail environment preferred).
• Available to work a varied schedule, including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communication skills with the ability to interact with teammates and customers.

Qualifications

While we encourage all candidates to apply, studies show women and people of color are less likely to apply unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly, we still want to hear from you.

Benefits

• Competitive base pay plus commissions.
• Commission-free uniforms.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Bonus based on performance.
• Paid time off.
• Training and development opportunities.
• Wellness resources.
• Phone service discounts.
• Employee discounts.
• Donation matching.
• Serious growth potential for your career.

Luna Wireless offers a jungle gym of career possibilities, helping employees grow and driving our business and culture forward. We are an equal opportunity employer and welcome everyone to our team.