T Mobile Authorized Retailer Assistant Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be! Se prefieren hablantes bilingües de español, pero no se requieren.

About the role

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Responsibilities

• Responsible for infusing every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has, when coming into the store, is met and that employees build the customer’s confidence by making their experience comfortable, simple, and by solving the whole problem.
• Complete observations of Mobile Associates’ interactions with customers, including feedback, to be used in development, training, and coaching conversations.
• Effectively manage customer wait time.
• Keep current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
• Interact directly with Mobile Associates to ensure they meet and/or exceed defined, monthly success measurements and complete assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
• Use visual displays and interactive devices effectively. Keep visual displays and devices current.
• Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications.
• Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Requirements

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

Qualifications

Luna Wireless values diversity and encourages everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer, non-binary people, and parents to apply. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply anyway.

Benefits

• Competitive base pay, plus commissions
• Commission-free uniforms
• Health insurance (medical, dental, and vision)
• 401(k) plan
• Generous paid time off
• Phone service discounts
• Opportunity for advancement
• Training and development
• Wellness resources
• Bonus based on performance
• Competitive salary
• Donation matching
• Employee discounts
• Flexible schedule