T Mobile Authorized Retailer Assistant Manager

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them.
• Ensure every customer need is met and build customer confidence by making their experience comfortable, simple, and solving problems.
• Complete observations of Mobile Associates' interactions with customers, provide feedback, and facilitate development, training, and coaching conversations.
• Effectively manage customer wait times, stay updated on products, services, and promotions, and interact directly with associates to ensure they meet defined success metrics.
• Lead by example, stay current on latest products, services, training, and best practices, and assist in maintaining the store's quality and adhering to national plan-o-grams.
• Use visual displays and interactive devices effectively, keep them current, and assist in executing Retail Methods & Procedures.
• Maintain team knowledge of store systems, communicate corporate and store communications, and manage discounting and credits.

Requirements

• 1 year customer service and/or sales experience, preferably in a retail environment.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to achieve great results.
• Outstanding communication skills to interact with teammates and customers.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

Benefits

• Competitive base pay, plus commissions.
• Medical, dental, and vision benefits.
• 401K Plan.
• Generous paid time-off programs.
• Phone service discounts.

Pay & Schedule

• Competitive base pay, plus commissions.
• Variety of schedules available including nights, weekends, and holidays.

Schedule

• Variety of schedules available including nights, weekends, and holidays.

Skills

• Customer service and sales experience.
• Leadership and mentoring abilities.
• Excellent communication skills.

Benefits

• Medical, dental, and vision benefits.
• 401K Plan.
• Generous paid time-off programs.
• Phone service discounts.

Pay

• Competitive base pay, plus commissions.

Opportunities

• Opportunity for advancement.
• Significant growth potential for your career.
• The chance to join a company revolutionizing the wireless industry.

Company Culture

Dedicated, Dynamic, Determined. These are the people we want in the Luna Wireless family. Our team members hustle hard and make a difference, both in their own lives and in the lives of T-Mobile customers all around the nation. Serving our customers and employees is at the heart of what we do. When you work with us, you're not just changing your life; you're helping our customers all over the nation stay connected with their loved ones.

About the Company

We're guessing you found us for a reason. Do you think you've got what it takes to chase your dreams? Come face-to-face with your #LimitlessPotential at Luna Wireless, one of the largest T-Mobile authorized retailers in the country, with over 450 authorized retail stores in the central and eastern United States.