T Mobile Authorized Retailer Assistant Manager

About the role

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. As a Retail Assistant Manager, you will work in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and driving Mobile Associate success. Bilingual Spanish speakers are preferred but not required.

Join a winning culture and team where career growth and a connected culture thrive. Be unstoppable with us!

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure every customer need is met, building confidence through a comfortable, simple, and problem-solving experience.
• Complete observations of Mobile Associates’ customer interactions, providing feedback for development, training, and coaching.
• Effectively manage customer wait time and stay current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to serve as an expert resource for the team.
• Interact directly with Mobile Associates to ensure they meet or exceed monthly success measurements and complete assigned training on time.
• Assist in maintaining store environment quality, adhering to national plan-o-gram standards, and using visual displays and interactive devices effectively.
• Execute Retail Methods & Procedures and ensure team knowledge of store systems and corporate communications.
• Deliver financial results based on key performance indicators, manage store expenses, and control discounting and credits.

Requirements

• At least 18 years of age and legally authorized to work in the United States.
• High School Diploma or GED.
• 1 year of customer service and/or sales experience, with a retail environment preferred.
• Ability to work a varied schedule, including nights, weekends, and holidays.
• Strong leadership and mentorship skills to drive team results.
• Outstanding communication skills for interacting with teammates and customers.

Benefits

• Competitive base pay plus commissions.
• Medical, dental, and vision insurance.
• 401(k) plan.
• Generous paid time-off programs.
• Phone service discounts and free uniforms.
• Employee discounts and donation matching.
• Flexible schedule and wellness resources.
• Opportunities for advancement, training, and development.
• Serious growth potential for your career in a company revolutionizing the wireless industry.