T Mobile Authorized Retailer Assistant Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. Bilingual Spanish speakers are preferred but not required.

Why Join Our Team?

Join a winning culture and team with career growth opportunities and a connected culture. Be unstoppable with us!

About the Role

The Retail Assistant Manager partners with the Store Manager to lead and develop the store team, delivering T-Mobile’s customer experience goals and driving Mobile Associate success.

Responsibilities

• Infuse the store team with a passion for T-Mobile’s Manifesto by orienting and grounding them to a standard of loving customers.
• Ensure every customer need is met, building confidence through a comfortable, simple, and problem-solving experience.
• Observe Mobile Associates’ customer interactions, providing feedback for development, training, and coaching.
• Manage customer wait times and stay current on products, services, and promotions.
• Lead by example, staying updated on products, services, training, and leadership best practices to serve as an expert resource.
• Interact directly with Mobile Associates to ensure they meet monthly success metrics and complete training on time.
• Maintain store environment quality, adhering to national plan-o-gram standards and using visual displays effectively.
• Assist in executing Retail Methods & Procedures and ensure team knowledge of store systems and communications.
• Deliver financial results based on key performance indicators, managing expenses, discounting, and credits.

Requirements

• 1 year of customer service and/or sales experience (retail environment preferred).
• Available to work a varied schedule, including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communication skills for interacting with teammates and customers.
• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.

Benefits

• Competitive base pay plus commissions.
• Medical, dental, and vision insurance.
• 401(k) plan.
• Generous paid time-off programs.
• Phone service discounts.
• Commission-free uniforms.
• Opportunity for advancement.
• Training and development.
• Wellness resources.
• Bonus based on performance.
• Donation matching.
• Employee discounts.

About Luna Wireless

Luna Wireless offers a jungle gym of career possibilities, not just a corporate ladder. We support employees in growing their careers and value diversity, inclusion, and authenticity. We encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, and parents, to apply.