T Mobile Authorized Retailer Assistant Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be! Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team?

Do you have what it takes to be a game changer? Come join a winning culture and team! Be unstoppable with us and grow your career with opportunities for advancement.

About the Role

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and driving Mobile Associate success.

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every customer need is met, building confidence through a comfortable, simple, and problem-solving experience.
• Complete observations of Mobile Associates’ interactions with customers, including feedback, for development, training, and coaching.
• Effectively manage customer wait time and stay current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource for the team.
• Interact directly with Mobile Associates to ensure they meet or exceed defined monthly success measurements and complete assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
• Use visual displays and interactive devices effectively, keeping them current.
• Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems and corporate/store communications.
• Deliver financial results based on key performance indicators, managing and controlling store expenses, discounting, and credits.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• 1 year of customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with the ability to interact with teammates and customers.

Benefits

• Competitive base pay, plus commissions.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time-off programs.
• Phone service discounts.
• Bonus based on performance.
• Commission-free uniforms.
• Opportunity for advancement.
• Training & development.
• Wellness resources.
• Donation matching.
• Employee discounts.
• Flexible schedule.

Luna Wireless doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and culture forward. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. We are dedicated to building a diverse, inclusive, and authentic workplace.