T Mobile Authorized Retailer Assistant Manager

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be. Se prefieren hablantes bilingües de español, pero no se requieren.

Why Join Our Team?

Join a winning culture and team where you can be unstoppable and grow your career. #CareerGrowth #ConnectedCulture

About the role

The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile’s aspirations of earning a place in our customers’ hearts and Mobile Associate success.

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every customer need is met, building confidence by making their experience comfortable, simple, and solving the whole problem.
• Complete observations of Mobile Associates’ interactions with customers, including feedback, for development, training, and coaching conversations.
• Effectively manage customer wait time.
• Stay current on products, services, and promotions.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource for the team.
• Interact directly with Mobile Associates to ensure they meet or exceed defined monthly success measurements and complete assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
• Use visual displays and interactive devices effectively and keep them current.
• Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems and corporate/store communications.
• Deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses, including discounting and credits.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• 1 year of customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with the ability to interact with teammates and customers.

Benefits

• Competitive base pay, plus commissions
• Commission-free uniforms
• Health insurance (medical, dental, and vision)
• 401(k) plan
• Bonus based on performance
• Paid time off
• Training & development
• Wellness resources
• Donation matching
• Employee discounts
• Flexible schedule
• Phone service discounts
• Serious growth potential for your career

Luna Wireless offers a jungle gym of career possibilities, helping employees grow and driving our business and culture forward. We encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, and LGBTQ+ individuals, to apply. We are an equal opportunity employer.