Systems Technology Development Director

About the Role

Leads the implementation and ongoing management of foodservice systems that support patient dining and retail operations. Oversees the implementation and optimization of digital platforms for menu management, patient meal selection entry, patient meal delivery, and point-of-sale integration to production systems to ensure accuracy, efficiency, and data-driven decision-making.

Partners with IT network teams, security teams, integration teams, clinical nutrition leadership, culinary leadership, and procurement leadership to align systems with organizational goals and regulatory standards. Ensures seamless interoperability across technology platforms and supports continuous improvement through system enhancements, automation, and analytics. Enhances the patient and guest experience through reliable, user-centered technology solutions that advance operational performance and service quality.

Supports and implements technology initiatives that enhance food service operations and patient experience, aligning with enterprise strategies and evolving healthcare needs. Coordinates the implementation and optimization of systems—such as automation, analytics, and digital ordering platforms—to improve decision-making and service delivery. Ensures resources, budgets, and timelines are effectively managed to achieve performance goals. Anticipates emerging risks and opportunities, adapting strategies to maintain resilience and scalability.

Provides inputs and helps develop policies and standards that advance modernization efforts and may influence system-wide practices. Serves as a trusted subject matter expert and change agent, fostering collaboration across food service, IT, and operational teams to deliver transformative outcomes.

Manages day-to-day food service information systems including electronic health record integration with kitchen software and hardware, related call center management systems, as well as retail point-of-sale integration with ordering solutions and signage platforms. Performance will be assessed on ability to improve digital adoption of technologies by customers and patients, the reliability and operability of foodservice technology, ability to lead upgrades within established budgets and timelines, and manage to labor budget.

About the Department

The UCSF Health Department of Nutrition and Food Services is a high-performing, nationally recognized food and nutrition service operation. The department comprises three divisions:

• Food Service: Includes room service–style patient dining, retail food operations such as cafés and quick-service coffee outlets, a large-scale catering and conference services program, and supporting entities including culinary services, food procurement, and a business office.
• Nutrition Services: Provides inpatient and outpatient nutrition care for adults and pediatrics and operates an accredited dietetic internship program.
• Retail Services: UCSF Health’s gift and specialty shops.

These entities are primarily based across UCSF Health’s six hospital campuses and affiliated clinics throughout the Bay Area. The department employs approximately 400 FTEs and manages an overall operating budget of $50 million.

Responsibilities

• Lead the implementation and ongoing management of foodservice systems supporting patient dining and retail operations.
• Oversee digital platforms for menu management, patient meal selection, delivery, and point-of-sale integration.
• Partner with IT, clinical nutrition, culinary, and procurement teams to align systems with organizational goals and regulatory standards.
• Ensure seamless interoperability across technology platforms and drive continuous improvement through system enhancements, automation, and analytics.
• Manage day-to-day food service information systems, including EHR integration, call center systems, and retail POS solutions.
• Improve digital adoption of technologies by customers and patients while maintaining reliability and operability.
• Lead upgrades within established budgets and timelines and manage labor budgets effectively.
• Develop policies and standards that advance modernization efforts and influence system-wide practices.
• Serve as a subject matter expert and change agent, fostering collaboration across teams.

Requirements

• Bachelor's degree in a related area and/or 4 years of equivalent experience working with foodservice technology systems.
• At least three years of experience in food services.
• Three years of project management experience, including critical thinking, multitasking, and effective time management.
• Thorough knowledge of food service operations and sanitation regulations.
• Excellent verbal and written communication skills in English, including active listening, dynamic flexibility, and critical thinking.
• Strong decision-making and reasoning skills, with the ability to develop original ideas to solve problems and perform operations and quality control analysis.
• Excellent interpersonal and leadership skills to guide personnel at all levels.
• Strong computer application skills.

Preferred Qualifications

• Three years of experience writing proposals, demonstrating decision-making skills and the ability to develop original ideas for problem-solving and operations analysis.
• At least two years of experience working with teams larger than 20 people, demonstrating effective interpersonal and leadership skills.
• Ability to provide two examples of performing operations analysis and quality control analysis.
• ServSafe® Food Protection Manager Certification or equivalent food protection manager certification recognized by the state of California. Valid certificate must be on file in the department.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. UCSF brings together the world’s leading experts in nearly every area of health and is home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging, and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence—also known as our PRIDE values. UCSF is committed to equity in how we deliver care and in our workforce, building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for culturally competent education, discovery, and patient care.

Benefits

To learn more about the benefits of working at UCSF, including total compensation, please visit: UCnet Benefits.