Systems Technical Specialist

Key Responsibilities

• Provide advanced technical support for attraction-related infrastructure, servers, virtual machines, endpoints, applications, and connected operational systems.
• Administer and support Windows and/or Linux-based systems in production environments with a focus on uptime, resiliency, and operational readiness.
• Use Chef or similar configuration management tools to automate provisioning, configuration enforcement, patching, software deployment, and baseline compliance.
• Develop, maintain, and troubleshoot automation scripts using tools such as PowerShell, Bash, or Python.
• Support and improve CI/CD workflows for infrastructure and application deployments, including build, test, release, and rollback processes where applicable.
• Partner with software engineering, infrastructure, cybersecurity, and operations teams to deploy and maintain reliable systems for attraction environments.
• Monitor system performance, service health, logs, and alerts; investigate incidents and drive timely issue resolution.
• Perform root cause analysis for recurring technical issues and implement corrective and preventive actions.
• Manage system configuration, version control, deployment artifacts, and environment consistency across development, test, and production platforms.
• Support operating system patching, software upgrades, certificate management, system hardening, backup validation, and disaster recovery readiness.
• Create and maintain technical documentation including architecture diagrams, support procedures, automation workflows, and operational runbooks.
• Participate in change management, release validation, maintenance activities, and on-call support rotations as needed.

Required Qualifications

• Experience in systems support, systems administration, site reliability, infrastructure operations, or a similar technical support role in a production environment.
• Hands-on experience with Chef for configuration management, deployment automation, or infrastructure standardization.
• Experience writing and maintaining scripts using PowerShell, Python, Bash, or similar scripting languages.
• Experience supporting or contributing to CI/CD pipelines and automated deployment processes.
• Strong understanding of Windows Server and/or Linux administration.
• Familiarity with source control systems such as Git and standard versioning practices.
• Experience troubleshooting infrastructure and application issues across servers, services, logs, and network dependencies.
• Understanding of core infrastructure concepts such as virtualization, storage, system monitoring, backups, patching, and access management.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, TLS/SSL, firewalls, and port/connectivity troubleshooting.
• Ability to analyze logs, isolate issues, and resolve incidents in complex, integrated environments.
• Strong written and verbal communication skills with the ability to work across technical and operational teams.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience supporting attraction systems, industrial control-supporting environments, operational technology, or other high-availability guest-facing systems.
• Experience with additional automation or infrastructure-as-code tools such as Ansible, Puppet, Terraform, or Jenkins.
• Familiarity with artifact repositories, build automation, deployment orchestration, and release management tooling.
• Experience with virtualization platforms such as VMware or Hyper-V.
• Knowledge of monitoring and observability platforms such as Splunk, Dynatrace, Nagios, Zabbix, or similar tools.
• Familiarity with database connectivity, middleware platforms, service accounts, certificate management, and application dependencies.
• Understanding of cybersecurity controls, vulnerability remediation, and secure configuration practices for infrastructure and operational systems.
• Experience in environments with formal incident, problem, and change management processes.