Systems Support Specialist II

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations - from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact. What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Role The Systems Support Specialist II must possess the intermediate technical and analytical skills required to implement PC/Network microcomputers, as well as support the use of Operating System and application software. Responsibilities will include the support of internal customers in the configuration, training, and problem-resolution regarding the Network, MS operating system, Mobile device OS, desktop applications, and computer equipment. The Systems Support Specialist II will also assist other IT support team members in diagnosing and implementing team/corporate projects. Work is monitored and reviewed through reports, and results are attained. They should have an overall awareness of the company’s structure, business goals and systems. Individuals must be flexible to travel, shift changes, and after-hours support. Typically shift time will be 8-5pm or 8:30-5:30pm CST. There will be potential for a hybrid schedule after training, depending on workability for the location/staff. Job Duties Include Support Mobile DevicesMonitor and process email and cases from Service Desk and voicemail boxCreate cases and assign to other IT resources Assist with employee equipment movesPre-image machines for equipment replacementAssist with non-specific tasks to aide IT personnelInstall Windows OS and certified software on user computersAssist with technical support for user conferencesAssist with equipment inventoryMaintain ServiceDesk documentationMaintain Software image Create & maintain new and terminated employee ID’s, mailbox, storage, and equipment Requirements At least 2 years’ experience in a technical support position2 - 4 years’ experience with PC computing and PC applicationsA+, Network+, or Networking Essentials Certification requiredIntermediate knowledge of supported software applicationsExcellent oral and written communication skillsSkill in applying a logical approach to solving problemsExcellent attention to detailAbility to understand and follow complex oral and written instructions and to present oral and written reports clearly andconcisely Ability to establish effective working relationships with fellow employees, supervisors, and representatives of other departmentsAbility to plan work and work independently Good interpersonal skills and a desire to promote team accomplishment Demonstrate competence, efficiency, and complete professionalismMust be able to lift 50lbs