Systems Support Specialist I - Indianapolis, IN

About the role

Provide technical support and assistance to end-users within the organization. Troubleshoot hardware and software issues, document solutions, and ensure system stability.

Responsibilities

• Troubleshoot and resolve hardware and software issues
• Document solutions and procedures for troubleshooting
• Perform routine maintenance on systems and equipment
• Train users on new technologies and software
• Assist with data recovery and backup processes

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of relevant work experience in IT support or similar field
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Proficiency in Windows operating systems and common software applications

Qualifications

• Experience with network troubleshooting and configuration
• Knowledge of basic networking concepts and protocols
• Ability to work in a fast-paced environment
• Passion for technology and customer service

Skills

• Technical proficiency in Microsoft Office Suite
• Experience with remote access tools and virtual desktop infrastructure
• Basic understanding of cybersecurity principles
• Ability to prioritize tasks and manage time effectively

Benefits

• Competitive salary commensurate with experience
• Flexible work schedule
• Health insurance coverage
• Professional development opportunities

Pay

• $45,000 - $50,000 annually

Schedule

• Monday through Friday, 8:00 AM - 5:00 PM