Systems Support Operations Engineer, Energy

About the role

The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies.

Responsibilities

• Maintain continuous monitoring of the battery system performance and availability to ensure contractual obligations are met.
• Handle after-hours customer escalations via Tesla hotline system.
• Monitor and respond to alarms annunciated on Tesla’s proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teams.
• Act as the main point of contact for the governing bodies regarding required shutdowns or events affecting facility operation.
• Respond, communicate, and escalate abnormalities with the Tesla’s proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring system.
• Respond, communicate, and escalate any cybersecurity concerns.
• Prepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.

Requirements

• Capable of working in a 24/7 environment, working 10-hour shifts, including weekends.
• Experience in a customer service environment.
• Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc.), and interpret electrical single line diagrams.
• Experience using Microsoft Word, Microsoft Excel.
• Excellent written and verbal communication skills.
• Ability to independently make decisions, and escalate when necessary.

Qualifications

• Enthusiasm for green technology.

Skills

• Customer service skills.
• Technical proficiency in monitoring and controlling battery systems.
• Knowledge of electricity and electrical systems.
• Microsoft Office Suite proficiency.

Benefits

• Competitive pay starting at $35.15 - $51.73/hour.
• Full-time employees are eligible for a range of benefits including medical, dental, vision, and flexible spending accounts.
• Stock awards and other financial benefits.
• Employee discounts and perks.