Systems Support Consultant III, IT Governance & Client Success

Major Responsibilities

• Installs and manages server(s), always ensuring security.
• Performs system maintenance, configures equipment, installs software and upgrades, and installs patches.
• Maintains endpoint management tools for STAR/South Campus IT environment.
• Monitors system status, tests and debugs systems and software, writes documentation and procedures.
• Evaluates and recommends endpoint best practices to increase team efficiencies.
• Ensures the security and integrity of the system(s) and the data.
• Initiates and leads feasibility studies related to client/server, network, software, and policies.
• Participates in and may lead disaster recovery planning and recovery operations when needed.
• Provides high-level technical support for troubleshooting technology problems.
• Communicates problems to vendors and colleagues to resolve problems.

Qualifications

• Bachelor's degree with three years related experience or an equivalent combination of education and experience.
• A degree in information technology or a related discipline is preferred.
• Experience operating within a Windows domain is required, including Active Directory, security settings, Group Policy, and backup.
• Windows Server and Unix administration experience is a plus.
• Experience with computer forensic tools.
• Experience creating configurations within endpoint management tools (i.e., SCCM, Kace, Jamf, Intune).
• Knowledge of programming and/or scripting languages is a plus (Powershell, Python, Bash).
• Knowledge of cloud computing environments is a plus (GCP, AWS, Azure).
• Strong problem-solving skills.
• Able to manage multiple projects and be detail-oriented.
• Excellent communication skills (oral, written, listening, presentation), planning, and organization skills.
• Able to communicate technical information to non-technical clients.
• Able to work well with the wide range of constituencies in a diverse community and dynamic technical environment.