Systems Reliability Engineer

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About the role

The System Reliability Engineer (SRE) improves and protects the software and systems behind T-Mobile's IT services, focusing on scalability, availability, latency, performance, security, and capacity. This role supports the Compliance Campaign Management (CCM) team within T-Mobile’s Identity Security and Access Management (ISAM) organization, driving a major transformation in logical access compliance through automation, cloud technologies, APIs, workflow orchestration, and AI.

You will own the reliability, observability, and continuous improvement of our compliance automation ecosystem, ensuring high availability, performance, security, and audit readiness. This role involves solving complex technical challenges at the intersection of automation, cloud engineering, AI, and cybersecurity to transform access governance at T-Mobile.

Responsibilities

• Utilize DevOps-centric automation tools and technologies for CI/CD, configuration management, and environment management in non-production and production environments.
• Perform automated server provisioning (VMs) and pipeline configuration to deliver software that improves availability, scalability, latency, and efficiency of T-Mobile’s services.
• Create, manage, and use dashboards for continuous monitoring and health checks of applications and underlying infrastructure, improving service quality using monitoring feedback.
• Contribute to future improvements in software delivery processes and operations, including cloud enablement, microservices, and containerization.
• Maintain and improve the reliability and uptime of compliance automation workflows, including Power Apps, Power Automate approval flows, Azure blob storage pipelines, and agentic automation integrations supporting 100+ annual SOX, PCI, and CPNI controls.
• Build and maintain observability and monitoring for AI agent workflows, tracking agent accuracy, SLA compliance, and anomaly detection to support Human-in-the-Loop governance and audit accountability.

Requirements

• Bachelor’s degree (required).
• 2-4+ years of relevant experience.
• Experience working in an Agile and DevOps environment (preferred).
• Experience in one or more programming languages: C, C#, Java, Perl, Python, Go, or scripting in Shell and Perl (preferred).
• Experience with Continuous Integration/Continuous Delivery tools (e.g., Jenkins, Cloudbees) and other automation tools (preferred).
• Experience with DevOps tools such as Ansible, Chef, Puppet, Docker, Kubernetes (preferred).
• Experience with APM tools (e.g., AppDynamics) and logging tools (e.g., Splunk) (preferred).
• Experience working in a cloud environment (public/private) and migrating to cloud or cloud-native environments (preferred).

Skills

• Microsoft Graph API and REST API integration
• AI and agentic workflow monitoring and observability
• Python scripting for API integration and compliance workflow automation
• Power Apps administration and environment management
• Identity governance platforms (e.g., Microsoft Entra, SailPoint, ServiceNow)
• Application monitoring and automation
• Incident management and troubleshooting
• Service-Level Objective (SLO) management
• System reliability engineering
• Microsoft Power Platform (Power Automate, Power Apps)
• Azure Cloud Services and Pipelines

Preferred Skills: Kubernetes, Linux, reliability analysis, reliability engineering, and reliability management.

Pay

Base pay range: $83,900 - $151,200. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Most corporate employees are eligible for an annual bonus target of 15%, based on company and/or individual performance.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant and employee stock purchase plan
• Paid time off (up to 4 weeks for new full-time employees, ~2.5 weeks for part-time) and up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits and back-up care
• Enhanced family support and childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability coverage
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs

Full and part-time employees have access to the same benefits when eligible. For more details, visit www.t-mobilebenefits.com.