Systems Reliability Engineer

About the role

At T-Mobile, the System Reliability Engineer (SRE) improves and protects the software and systems behind all of T-Mobile's IT services, including management of scalability, availability, latency, performance, security, and capacity, and delivery of software faster, better, and cheaper. From designing and maintaining CI/CD pipelines to building the next generation of T-Mobile applications on cloud-native platforms, SREs enable great customer experience and product innovation through continuous improvement of operational support.

The Compliance Campaign Management (CCM) team within T-Mobile's Identity Security and Access Management (ISAM) organization is leading a major transformation in logical access compliance. This role focuses on ensuring the reliability, observability, and continuous improvement of our compliance automation ecosystem, including Power Apps, Power Automate approval flows, Azure blob storage pipelines, and agentic automation integrations. You will help build the intelligent automation capabilities that define the next generation of compliance at T-Mobile.

Responsibilities

• Utilize proficient knowledge and skill in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, etc., for non-production and production environments.
• Perform environment management, automated server provisioning (VMs), and pipeline configuration.
• Deliver software to improve the availability, scalability, latency, and efficiency of T-Mobile’s services.
• Create, manage, and use dashboards for continuous monitoring and health checks of applications and underlying infrastructure, improving service quality using monitoring feedback.
• Contribute to future improvements in software delivery processes and operations, such as cloud enablement and microservices with containerization.
• Maintain and improve the reliability and uptime of compliance automation workflows, including Power Apps, Power Automate approval flows, Azure blob storage pipelines, and agentic automation integrations supporting 100+ annual SOX, PCI, and CPNI controls.
• Build and maintain observability and monitoring for AI agent workflows, tracking agent accuracy, SLA compliance, and anomaly detection to support the team’s Human-in-the-Loop governance model and audit accountability standards.

Qualifications

• Bachelor's Degree (Required).
• 2-4+ years of relevant experience.
• Experience working in an Agile and DevOps environment (Preferred).
• Experience in one or more of: C, C#, Java, Perl, Python, Go, or scripting experience in Shell and Perl (Preferred).
• Experience with Continuous Integration/Continuous Delivery tools, such as Jenkins, Cloudbees, etc., and other automation tools (Preferred).
• Experience with DevOps tools, such as Ansible, Chef, Puppet, etc., and containerization tools like Docker and Kubernetes (Preferred).
• Experience with APM tools like AppDynamics and logging tools like Splunk (Preferred).
• Experience working in a cloud environment (public/private) and migrating to cloud or cloud-native environments (Preferred).

Skills

• Microsoft Graph API and REST API integration
• AI and agentic workflow monitoring and observability
• Python scripting for API integration and compliance workflow automation
• Power Apps administration and environment management
• Identity governance platforms such as Microsoft Entra, SailPoint, or ServiceNow
• Application Monitoring Automation
• Computer Science fundamentals
• Incident Management
• Scripting
• Service-Level Objective (SLO) management
• System Reliability and Troubleshooting
• Microsoft Power Platform (Power Automate, Power Apps)
• Azure Cloud Services and Pipelines
• Kubernetes (Preferred)
• Linux (Preferred)
• Reliability Analysis, Engineering, Improvement, and Management (Preferred)

Benefits

T-Mobile offers a comprehensive Total Rewards package, including:

• Competitive base salary and annual stock grant.
• Employee stock purchase plan and 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off (up to 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually) and up to 12 paid holidays.
• Paid parental and family leave, family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance, college coaching, and short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

Pay

Base pay range: $83,900 - $151,200. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance, set at a percentage of the employee’s eligible earnings in the prior year (e.g., 15% target for this role). Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.