Systems Reliability Engineer

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary, annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round money coaches.

About the role

The System Reliability Engineer (SRE) improves and protects the software and systems behind T-Mobile's IT services, focusing on scalability, availability, latency, performance, security, and capacity. This role supports the Compliance Campaign Management (CCM) team within T-Mobile's Identity Security and Access Management (ISAM) organization, driving automation in access governance using cloud technologies, APIs, workflow orchestration, and AI.

You will own the reliability, observability, and continuous improvement of compliance automation ecosystems, ensuring high availability, performance, security, and audit readiness. This role involves solving complex technical challenges at the intersection of automation, cloud engineering, AI, and cybersecurity to transform access risk management at scale.

Responsibilities

• Utilize DevOps-centric automation tools for CI/CD, configuration management, and environment management in non-production and production environments.
• Perform automated server provisioning (VMs) and pipeline configuration to improve service availability, scalability, latency, and efficiency.
• Create and manage dashboards for continuous monitoring and health checks of applications and infrastructure, using feedback to enhance service quality.
• Contribute to software delivery process improvements, including cloud enablement, microservices, and containerization.
• Maintain and improve the reliability and uptime of compliance automation workflows (Power Apps, Power Automate, Azure blob storage pipelines, and agentic automation integrations) supporting 100+ annual SOX, PCI, and CPNI controls.
• Build and maintain observability and monitoring for AI agent workflows, tracking agent accuracy, SLA compliance, and anomaly detection to support Human-in-the-Loop governance and audit accountability.

Requirements

• Bachelor’s degree (required).
• 2-4+ years of relevant experience.
• Experience working in an Agile and DevOps environment (preferred).
• Proficiency in one or more programming languages: C, C#, Java, Perl, Python, Go, or scripting in Shell and Perl (preferred).
• Experience with Continuous Integration/Continuous Delivery tools (e.g., Jenkins, Cloudbees) and other automation tools (preferred).
• Experience with DevOps tools (e.g., Ansible, Chef, Puppet) and containerization (Docker, Kubernetes) (preferred).
• Experience with APM tools (e.g., AppDynamics) and logging tools (e.g., Splunk) (preferred).
• Experience working in a cloud environment (public/private) and migrating to cloud or cloud-native environments (preferred).

Skills

• Microsoft Graph API and REST API integration
• AI and agentic workflow monitoring and observability
• Python scripting for API integration and compliance workflow automation
• Power Apps administration and environment management
• Identity governance platforms (e.g., Microsoft Entra, SailPoint, ServiceNow)
• Application monitoring automation
• Incident management and troubleshooting
• Service-Level Objective (SLO) management
• System reliability engineering
• Microsoft Power Platform (Power Automate, Power Apps)
• Azure Cloud Services and Pipelines
• Kubernetes and Linux (preferred)
• Reliability analysis, engineering, improvement, and management (preferred)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grants and employee stock purchase plan
• Paid time off (up to 4 weeks for full-time, ~2.5 weeks for part-time) and up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits and back-up care
• Enhanced family support and childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability coverage
• Voluntary AD&D, accident, life, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs

Pay

Base pay range: $83,900 - $151,200. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Most corporate employees are eligible for an annual bonus target of 15% based on company and/or individual performance.

Legally authorized to work in the United States. Travel is required for this role. Must be at least 18 years of age.