Systems Operations Lead

About the role

The Systems Operations Lead at BBH is responsible for maintaining operational stability, minimizing disruption, and safeguarding business continuity. They interface with users, Systems staff, and vendors on critical projects and assignments, ensuring compliance with prescribed standards and procedures.

Responsibilities

• Maintain nightly turnover and all defined incident logs and databases as defined by management.
• Maintain and develop operational documentation, procedures and standards.
• Support and maintain on-time delivery of user and client deliverables.
• Maintain change processes for operation review and approval.
• Develop and maintain operational procedures and documentation.
• Support automation processes and software.
• Support BBH Disaster Recovery process and procedures.
• Support and enhance the use of Splunk for monitoring and alerting.
• Provide 24x7 technical support.
• Perform monitoring responsibilities of all operational alerts.
• Meet all service level objectives associated with production alerts/failures.
• Add or modify scheduling for both mainframe and distributed platforms.
• Conduct 1st and 2nd level problem determination, resolution and documentation.
• Evaluate and test software in support of system upgrades or processing adjustments.
• Interface with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.
• Review and evaluate all Operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
• Develop historical statistical reports for user and operational research.
• Identify and document incidents and problems (all platforms) presented to the team.

Qualifications

• 8+ years data processing experience and/or equivalent work experience.
• Ability to use standard desktop tools effectively, including Microsoft Office and Outlook.
• Working knowledge of the following software: Autosys, RMJ or similar.
• Mainframe CA-Scheduler, CA-7, or IBM scheduler or similar, as well as NDM, FTP, MVS, JCL.
• Familiarity with AutoOps is a plus, IBM Content Manager (CMOD) is a plus.
• Analytical and problem solving skills.
• Ability to work in a team environment.
• Written and oral communication skills.
• Client service and interpersonal skills.

Benefits

Salary range: $100,000 - $150,000 base salary + annual target bonus. BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.