Systems Operations Engineer - AZ
Location: Tempe, AZ
Work Arrangement: Hybrid (3 Days Onsite Per Week)
Contract Length: 18 months
Pay Rate: $40 - $43/hr
About the Role
In this contingent resource assignment, you will participate in low to moderately complex Systems Operations Engineering initiatives supporting enterprise infrastructure operations. The role is responsible for first-level infrastructure support, incident management, system monitoring, operational troubleshooting, and escalation management across enterprise server, storage, and infrastructure platforms. The successful candidate will support mission-critical infrastructure services by performing rapid incident triage, troubleshooting operating system and hardware issues, coordinating resolutions, and ensuring service stability in a fast-paced operations environment. This role is focused on infrastructure operations and production support, not desktop support or help desk functions.
Responsibilities
- Provide first-level support for enterprise infrastructure platforms including Windows Server, Red Hat Linux, storage platforms, server hardware, and distributed infrastructure systems.
- Assist with operational maintenance activities to support enterprise infrastructure availability and performance.
- Monitor ServiceNow incident queues, perform incident triage and prioritization, investigate operational alerts and system issues, and escalate complex issues to appropriate engineering teams.
- Document incidents and resolution activities while supporting SLA and operational-response commitments.
- Diagnose and resolve infrastructure issues, including troubleshooting server operating systems, hardware components, storage systems, backup processes, and VMware environments.
- Identify root causes of operational issues and support break/fix remediation efforts.
- Coordinate with engineering teams when additional support is required.
- Support Windows and Linux server environments, including provisioning, configuration, OS installations, updates, and network/hardware-related troubleshooting.
- Validate server functionality after maintenance or changes.
- Support SAN and NAS technologies, monitor storage infrastructure health, and assist with storage-related incident investigations.
- Coordinate infrastructure support across multiple technology teams.
- Maintain operational documentation and knowledge articles, update incident records, and support procedures.
- Identify opportunities for automation and operational improvements, contribute to continuous-improvement initiatives, and share troubleshooting knowledge with team members.
- Partner with Infrastructure Operations Teams, Systems Engineers, Storage Teams, Platform Support Teams, and Application Teams.
- Communicate operational issues and status updates, follow escalation procedures and operational standards, and support a team environment focused on service excellence.
Requirements
- Infrastructure Operations and Production Support experience
- Red Hat Linux and Windows Server administration
- Incident Management and ServiceNow queue support
- Server hardware, SAN, and NAS troubleshooting
- Break/Fix troubleshooting within enterprise environments
Benefits
- Supplemental medical, dental, vision, life, and disability insurance plans
- Employee Stock Purchase Program (ESPP)
- 401K program with company match after 12 months of tenure
- Health Savings Account (HSA) on the HDHP plan
- SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
- Corporate discount savings program and other discounts
- On-demand training program
- Access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure
- Certification discounts and perks for associations including CompTIA and IIBA
- Dedicated customer service team for consultants and a certified Career Coach