Systems Infrastructure Operations Manager

About the role

The Manager, Systems Infrastructure Operations leads day-to-day operations for the enterprise Windows, Linux, Active Directory, DDI (DNS, DHCP, and IP Address Management), Certificate Services (PKI), and VMware environment. This role owns operational execution and stability of the WINTEL platform, delivered by a hybrid team made up of full-time operations staff and a managed services provider (MSP), and is accountable for availability, performance, incident management, and operational compliance.

Responsibilities

• Own day-to-day operational execution for the Windows, Linux, Active Directory, DDI, Certificate Services (PKI), and VMware environment, delivered by the team.
  • This includes patching and maintenance windows, standard changes, service requests, and P3/P4 ticket resolution.
• Hold the team accountable for completing this work on schedule, within SLA, and in compliance with approved standards and change processes.
• Drive continuous improvement across day-to-day operations, including identifying manual, repetitive, or error-prone processes and championing automation to reduce effort and improve consistency.
• Own the quality and currency of operational documentation, including knowledge base articles and runbooks, so that recurring issues and routine tasks can be resolved quickly and consistently across the team.
• Lead forward-looking planning for the operations organization, including capacity planning, infrastructure resource right-sizing, and budget stewardship, including contract costs, tooling, and licensing spend.
• Partner with the Systems Infrastructure Engineering team and Technical Architect to ensure operational input feeds their longer-term platform planning.
• Own escalation and exception management for anything outside the normal day-to-day, including P1/P2 incidents as well as other non-standard operational issues that fall outside routine BAU work. Serve as incident command for business-critical issues, directing the team through detection, triage, and resolution.
• Escalate design-level or architectural root causes to the Systems Infrastructure Engineering team and Technical Architect, and drive post-incident review and remediation tracking.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field preferred.
• Equivalent professional experience may be accepted in lieu of the education requirement.
• At least one current or previously held certification, formal training credential, or equivalent demonstrated experience in IT operations, Windows Server, Active Directory, virtualization, or infrastructure operations leadership.
• ITIL 4 Foundation or higher ITIL certification preferred.
• Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent Windows Server / Active Directory credential a plus.
• VMware Certified Professional - Data Center Virtualization (VCP-DCV) preferred.
• Microsoft Certified: Azure Administrator Associate preferred.
• Training or hands-on experience with enterprise PKI / certificate lifecycle management platforms preferred.
• Project Management certification (e.g., PMP or equivalent) or comparable project delivery experience a plus.

Qualifications

• Demonstrated ability to lead, mentor, and develop a hybrid team made up of full-time operations staff and managed services resources.
• Ability to set team objectives, manage performance, and build a positive, accountable working environment.
• Strong working knowledge of ITIL-aligned incident, problem, and change management processes.
• Experience managing a hybrid team made up of full-time operations staff and a managed services provider (MSP) in a 24x7 operations environment, including SLA management and performance oversight.
• Experience with Windows Server, Linux, Active Directory, DDI (DNS, DHCP, IPAM), Certificate Services (PKI), and VMware virtualization sufficient to direct operational execution.
• Experience with capacity planning, infrastructure resource right-sizing, and budget stewardship.
• Experience supporting compliance and audit requirements such as SOX, PCI, and PII.
• Experience championing automation and process improvement across an operations team.
• Experience working in a multiple-site, multiple-vendor team environment.

Skills

• Strong working knowledge of Windows Server, Linux, Active Directory, DDI (DNS, DHCP, IPAM), Certificate Services (PKI), and VMware virtualization sufficient to direct operational execution.
• Experience with ITIL-aligned incident, problem, and change management processes.
• Experience executing infrastructure changes, patching, and maintenance in partnership with an engineering or architecture function.
• Experience with capacity planning, infrastructure resource right-sizing, and budget stewardship.
• Experience supporting compliance and audit requirements such as SOX, PCI, and PII.
• Experience championing automation and process improvement across an operations team.
• Experience working in a multiple-site, multiple-vendor team environment.

Benefits

Travel + Leisure Co. offers a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position, 40 hours per week.